Logistics Customer Support Specialist (First Shift)

DHL Germany; DeSoto (TX); On-site; Confidential; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

PTO holidays

401(k) match

Tuition reimbursement

Training programs

Job summary

DHL Supply Chain in the United States (DeSoto, TX) is hiring a Customer Service Representative for the First Shift. You will process orders, input receipts, and serve as the key liaison between customers, warehouse, and transportation to ensure timely deliveries.

The role requires a High School Diploma or equivalent with up to 12 months of data entry or warehouse experience. The position offers a $20.75 per hour pay and a Monday-Thursday schedule, with career growth opportunities within a large

Qualifications

• High School Diploma or Equivalent is required.
• 0-12 months of system, data entry or reporting experience.
• 0-12 months of warehouse experience, preferred.

Responsibilities

• Processes and inputs all customer orders and receipts. Runs stock reports to check for product availability.
• Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests, and posts inventory records.
• Coordinates special, last minute shipping requests with the transportation departments, expediting orders, as necessary.
• Traces orders as required and notifies customers of any activity concerning their merchandise, including shipping and tracing information.
• Assures proper invoicing of accounts by verifying computer generated invoices.
• Maintains a good working relationship with customers by responding to all inquiries and complaints concerning receipts, invoices, shipments, inventory counts, etc., in a courteous and efficient manner.
• Reports customer feedback to management, including any signs of customer dissatisfaction.
• Acts as liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes
• Performs paperwork associated with orders including the maintenance of customer files.
• Performs clerical work as required including answering phone calls, operating various office machines and computers, corresponding with customers, and greeting customers and visitors in the office.

Education

High School Diploma or Equivalent

Job description

DHL Supply Chain in the United States (DeSoto, TX) is hiring a Customer Service Representative for the First Shift. You will process orders, input receipts, and serve as the key liaison between customers, warehouse, and transportation to ensure timely deliveries.

The role requires a High School Diploma or equivalent with up to 12 months of data entry or warehouse experience. The position offers a $20.75 per hour pay and a Monday-Thursday schedule, with career growth opportunities within a large