Evening Customer Service Specialist - 2nd Shift

Supply Chain / DHL; Laredo (TX); On-site; Confidential; Full time

Benefits offered by this job

Attendance bonuses

Shift differential

Job summary

DHL Supply Chain is hiring a Customer Service Representative FT – 2nd Shift in Texas. You will process orders, provide product and transit information, and act as a liaison to resolve customer issues. Gain experience in a global logistics leader with opportunities for attendance bonuses and shift incentives.

The role focuses on handling customer needs, maintaining records, and supporting order management while working on a 2nd shift schedule (Tue, Wed, Fri–Sun 3:00 pm–11:30 pm).

Qualifications

• High School Diploma or Equivalent.
• 0-12 months of system, data entry or reporting experience.
• 0-12 months of warehouse experience, preferred

Responsibilities

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Skills

Customer service

Data entry

Order processing

Problem solving

Education

High School Diploma

Job description

DHL Supply Chain is hiring a Customer Service Representative FT – 2nd Shift in Texas. You will process orders, provide product and transit information, and act as a liaison to resolve customer issues. Gain experience in a global logistics leader with opportunities for attendance bonuses and shift incentives.

The role focuses on handling customer needs, maintaining records, and supporting order management while working on a 2nd shift schedule (Tue, Wed, Fri–Sun 3:00 pm–11:30 pm).