Customer Service Representative - Laredo, TX

VetJobs; Laredo (TX); On-site; USD 22,000 - 28,000; Full time

Job summary

DHL Supply Chain is hiring a Customer Service Representative for the 2nd shift in Laredo, Texas. The role focuses on processing orders, providing product and transit information, and resolving customer issues with accuracy and care.

Key duties include maintaining customer records, handling financial adjustments, and preparing service reports. High school diploma or GED required; 0-12 months of related experience preferred.

Qualifications

• Minimum education: High School Diploma or GED.
• 0-12 months of system, data entry or reporting experience.
• 0-12 Months Of Warehouse Experience, Preferred

Responsibilities

• Process orders and prepare correspondence to fulfill customer needs.
• Provide product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information.
• Assist with order and product management.
• Perform other duties as assigned.

Education

High School/GED

Job description

Job Description

Job Description ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. As the world’s leading contract logistics provider, we believe in doing the right thing, growing together, and delivering the difference. At DHL, you have a voice that matters and can make an impact that lasts. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

Position: Customer Service Representative FT - 2ndShift

Shift: Tuesday, Wednesday, Friday, Saturday and Sunday 3:00 pm - 11:30 pm

Pay: $16.00 per hour, plus shift differential.

Additional Incentives: All full-time employees are eligible to qualify for attendance bonuses!

Role Purpose

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities

Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.

Maintain customer records and update account information.

Maintain financial accounts by processing customer adjustments.

Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.

Perform other duties as assigned.

Auto req ID

480789BR

Minimum Education Required

High School/GED

Job_Category

Customer Service

Additional Qualifications/Responsibilities

Required Education and Experience:

High School Diploma or Equivalent

0-12 months of system, data entry or reporting experience

0-12 Months Of Warehouse Experience, Preferred

Our Organization is an equal opportunity employer.

City*

Laredo

State*

Texas

Job Code

Operations_ Specialist

Affiliate Sponsor

DHL