24/7 Defense Tech Help Desk Specialist

Zachary Piper Solutions; Centennial, Northern (CO, KY); Hybrid; USD 41,000 - 48,000; Full time

Benefits offered by this job

PTO

Medical, Dental, Vision

Job summary

Zachary Piper Solutions is seeking a Help Desk Specialist to support mission-critical defense technology. This on-site role is located in Centennial, Colorado, and requires Active Secret Clearance.

You will provide frontline technical support for mission systems, connectivity solutions, and user devices in a 24x7 environment, ensuring critical systems remain available to end users. Responsibilities include resolving Windows, networking, and device issues, monitoring Mattermost channels, and

Qualifications

• 1+ years of Help Desk, Technical Support, Customer Service, or related experience.
• Basic knowledge of Windows operating systems, networking fundamentals, and troubleshooting methodologies.
• Experience using ticketing systems, call center tools, or service desk platforms.
• Strong customer service, communication, and problem-solving skills.
• Bachelor's Degree required.

Responsibilities

• Provide technical support for mission systems and 24x7 operations.
• Monitor requests via Mattermost and assist users with troubleshooting.
• Resolve connectivity, application, and device issues across Windows systems and devices.
• Manage discrepancy reports (DRs) and coordinate issue resolution.
• Escalate complex issues to SMEs and maintain SIL node capabilities.

Skills

Help desk experience

Customer service

Communication skills

Problem-solving

Windows troubleshooting

Education

Bachelor's Degree

Job description

Zachary Piper Solutions is seeking a Help Desk Specialist to support mission-critical defense technology. This on-site role is located in Centennial, Colorado, and requires Active Secret Clearance.

You will provide frontline technical support for mission systems, connectivity solutions, and user devices in a 24x7 environment, ensuring critical systems remain available to end users. Responsibilities include resolving Windows, networking, and device issues, monitoring Mattermost channels, and