On-Shift Store Leader & Customer Experience

Goodwill Industries of Middle Tennessee, Inc.; Northern (KY); Hybrid; USD 38,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

403(b) Retirement Plan

Paid Vacation

Job summary

Goodwill Industries of Middle Tennessee, Inc. is seeking a Key Holder to provide on‑shift leadership and ensure a welcoming, well‑merchandised store environment in Bellevue, TN. You will support opening/closing routines, POS transactions, and frontline customer and donor interactions.

The role emphasizes coaching team members, maintaining cleanliness and safety, and delivering consistent service aligned with Goodwill’s mission. Evening, weekend, and holiday availability is expected.

Qualifications

• Requires High School Diploma or equivalent; Associate’s degree preferred.
• 1–2 years of supervisory or lead experience in production, warehouse, retail, or logistics environments.
• Strong oral and written communication; ability to guide and coach staff.
• Ability to learn and apply store processes, systems, equipment, and SOPs.
• Demonstrated ability to deliver customer and donor service with safety and respect.

Responsibilities

• Provide on-shift leadership and coverage as the on‑duty key holder.
• Support shopper and donor experience with clean, organized store and friendly service.
• Help manage opening/closing routines and shift execution to maintain store readiness.
• Ensure accurate POS transactions, pricing integrity, and safe cash handling.
• Coach associates to meet service standards and operational guidelines.
• Support compliance with safety policies and loss prevention practices.

Skills

Supervisory leadership

Customer service

POS experience

Merchandising

Safety compliance

Communication skills

Forklift operation

Education

High School Diploma or equivalent

Associate’s degree in related field preferred

Tools

Outlook

Word

Excel

Job description

Goodwill Industries of Middle Tennessee, Inc. is seeking a Key Holder to provide on‑shift leadership and ensure a welcoming, well‑merchandised store environment in Bellevue, TN. You will support opening/closing routines, POS transactions, and frontline customer and donor interactions.

The role emphasizes coaching team members, maintaining cleanliness and safety, and delivering consistent service aligned with Goodwill’s mission. Evening, weekend, and holiday availability is expected.