Shopper Experience Leader - Front End & Floor Ops

Goodwill Industries of Middle Tennessee, Inc.; Bellevue (TN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health and Prescription Insurance

403(b) Retirement Plan

Paid Vacation, Holidays & Sick Leave

Paid Bereavement Leave

Employee Assistance Program

Job summary

Goodwill Industries of Middle Tennessee, Inc. is seeking a on-site Retail Sales Floor Team Lead in Bellevue to elevate shopper experiences, uphold brand standards, and provide real-time support for customers and staff. This role drives sales, builds team capability, and ensures store readiness and presentation.

You will supervise front end and sales floor operations, manage cash processes, training, and merchandising, while promoting our mission and core values in daily activities.

Qualifications

• Education: High School Diploma or equivalent required.
• Associate’s degree in business, Logistics, Supply Chain, Management, Retail Operations, or a related field preferred.

Responsibilities

• Lead daily Front End operations, including registers, queue management, exchanges, and addressing register issues within allowed access.
• Serve as the point person for cashiers, ensuring accurate transactions and smooth customer flow.
• Ensure proper handling of tills and register procedures without performing safe counts or secured cash functions.
• Deliver a friendly, fast, and accurate shopper experience and support complex transactions, including refunds and voids.
• Train and onboard new front end team members on register procedures, shopper service standards, and daily operating expectations to ensure consistency and accuracy.
• Maintain a clean, organized, full, neat, sized, and categorized sales floor following Goodwill standards.
• Use the Merchandising Guide to maintain visual presentation, product placement, and seasonal displays.
• Complete daily recovery to keep the sales floor shoppable and brand consistent.
• Ensure merchandise is stocked and replenished regularly to maintain product availability.
• Promote a positive team culture aligned with our Mission and TRUE Core Values.
• Communicate daily priorities to keep team members focused and aligned.
• Ensure all shoppers are greeted promptly and feel welcomed upon entering the store.
• Ensure all team members are trained and consistently expected to greet, thank, and assist shoppers throughout their visit.
• Reinforce customer service expectations through coaching, observation, and real time feedback to support a friendly and respectful shopping experience.
• Maintain awareness of shopper needs and provide support to ensure a positive, mission aligned experience.
• Support assigned opening and closing activities and assist with the flow of merchandise from the backroom to the sales floor.
• Maintain safety, cleanliness, presentation, and brand standards across the store.

Skills

Communication

Organization

Team coaching

Customer service

Flexibility

Donor service

KPIs

CPSC compliance

MS Office

Education

High School Diploma

Associate degree in Business/Logistics/Management/Retail Operations

Tools

Outlook

Word

Excel

Job description

Goodwill Industries of Middle Tennessee, Inc. is seeking a on-site Retail Sales Floor Team Lead in Bellevue to elevate shopper experiences, uphold brand standards, and provide real-time support for customers and staff. This role drives sales, builds team capability, and ensures store readiness and presentation.

You will supervise front end and sales floor operations, manage cash processes, training, and merchandising, while promoting our mission and core values in daily activities.