On-Shift Leader: Shopper & Donor Experience

Goodwill Industries of Middle Tennessee, Inc.; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Goodwill Industries of Middle Tennessee, Inc. in Bellevue seeks a Key Holder to provide on‑shift leadership, maintain a clean, organized, and welcoming store environment, and support point‑of‑sale operations, merchandising standards, and donor flow.

You will reinforce service expectations and assist with daily routines while upholding our mission. The role requires 1–2 years of supervisory experience in retail or logistics, a High School diploma or equivalent, strong communication skills, and

Qualifications

• High School Diploma or equivalent required.
• Associate’s degree in business, Logistics, Supply Chain, Management, Retail Operations, or a related field preferred.

Responsibilities

• On‑shift leadership to open/close routines and ensure store readiness.
• Guide associates and support smooth shift execution.
• Communicate priorities and issues to store leadership.
• Ensure accurate POS transactions and safe cash handling.
• Promote friendly service and compliant practices across shopper and donor areas.

Skills

Communication

Organizational skills

Process adherence

On-shift leadership

Customer service

Problem recognition

Computer literacy

Forklift operation

Bilingual

Education

High School Diploma or equivalent

Associate’s degree (preferred)

Tools

Outlook

Word

Excel

Job description

Goodwill Industries of Middle Tennessee, Inc. in Bellevue seeks a Key Holder to provide on‑shift leadership, maintain a clean, organized, and welcoming store environment, and support point‑of‑sale operations, merchandising standards, and donor flow.

You will reinforce service expectations and assist with daily routines while upholding our mission. The role requires 1–2 years of supervisory experience in retail or logistics, a High School diploma or equivalent, strong communication skills, and