On-Shift Leader: Retail & Donor Experience

goodwillmiddletn; Bellevue (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Goodwill Bellevue store seeks a Key Holder to lead on‑shift operations, keep the store welcoming, and support POS and donor activities. You will help manage opening and closing routines, guide teammates, and ensure a safe, clean shopping and donation environment.

This role emphasizes on‑the‑floor leadership, effective communication, and adherence to standards for merchandising, pricing, and customer service, while delivering the mission of Changing Lives through Education, Training, and

Qualifications

• High School Diploma or equivalent required.
• Associate's degree in business, Logistics, Supply Chain, Management, Retail Operations, or related field preferred.
• 1–2 years of supervisory or lead experience in production, warehouse, retail, or logistics environments required.
• Strong communication and organizational skills; ability to follow established processes and provide clear direction.

Responsibilities

• Lead on‑duty shift coverage, support store opening and closing routines and ensure store readiness.
• Provide visible, on‑floor leadership to guide associates and support smooth shift execution.
• Maintain cleanliness, organization, and safety across shopper and donor areas.
• Support POS transactions and front‑end activities with friendly service and efficient customer flow.
• Ensure signage, pricing, fixtures, and product presentation meet standards.
• Coach team members to engage shoppers and donors in a friendly, helpful, and respectful manner.

Skills

Communication skills

Organization

Learning processes

Education

High School Diploma or equivalent

Associate's degree in business, Logistics, Supply Chain, Management, Retail Operations, or related field

Job description

Goodwill Bellevue store seeks a Key Holder to lead on‑shift operations, keep the store welcoming, and support POS and donor activities. You will help manage opening and closing routines, guide teammates, and ensure a safe, clean shopping and donation environment.

This role emphasizes on‑the‑floor leadership, effective communication, and adherence to standards for merchandising, pricing, and customer service, while delivering the mission of Changing Lives through Education, Training, and