On-Road Supervisor: Lead Safe, Efficient Deliveries

Ups Job; Cleveland (OH); On-site; USD 55,000 - 78,000; Full time

Job summary

UPS is seeking a supervisory professional to oversee daily performance of service providers, ensure quality service, and maintain health and safety compliance. The role focuses on improving efficiency, reducing costs, and sustaining strong customer relationships by addressing service concerns and opportunities.

Leading a team, you will monitor operations, review schedules, and drive center-wide initiatives.

Qualifications

• Experience supervising service providers or drivers.
• Ability to communicate with customers and resolve service concerns.
• Knowledge of safety procedures and compliance.

Responsibilities

• Completes administrative tasks (performance reviews, accident reports, service failures, training) to support the dispatch plan.
• Completes required audits during on-job supervision rides to ensure adherence to policies.
• Utilizes technology to identify performance improvements and risk mitigation.
• Communicates customers’ business needs to employees to align actions with goals.

Skills

Supervisory leadership

Customer relationship management

Health and safety knowledge

Job description

UPS is seeking a supervisory professional to oversee daily performance of service providers, ensure quality service, and maintain health and safety compliance. The role focuses on improving efficiency, reducing costs, and sustaining strong customer relationships by addressing service concerns and opportunities.

Leading a team, you will monitor operations, review schedules, and drive center-wide initiatives.