Field Operations Supervisor – On-Road Logistics

UOH UPS Inc (Ohio); Cleveland (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

UPS is seeking a Supervisor to oversee daily performance of service providers, ensure quality service, and maintain health and safety compliance. The role focuses on maximizing center proficiency, reducing costs, and improving performance through data-driven reviews and collaboration with customers and internal teams.

The candidate will supervise staff, conduct performance evaluations, and leverage tools like Orion, PAS, and Telematics to drive improvements while fostering strong customer

Qualifications

• Meets local age and license requirements.
• Availability to work flexible hours.
• Health and Safety knowledge: basic injury and crash prevention concepts.
• Legal, regulatory, and compliance knowledge: basic understanding of compliance programs.
• Small package operations knowledge: basic processes and tools used in the operation.

Responsibilities

• Completes administrative tasks (performance reviews, accident reports, etc.) to facilitate dispatch plan execution.
• Completes required audits during supervision rides to ensure adherence to UPS policies.
• Uses Orion, PAS, Telematics to identify opportunities for performance improvement and risk mitigation.
• Communicates with customers to respond to service concerns and build relationships.
• Uncovers business opportunities and forwards to dispatch, center management, or business development.
• Encourages service providers to identify volume development opportunities for management.
• Creates a customer-focused work environment and communicates business needs to staff.

Skills

Flexibility

Leadership

Safety awareness

Regulatory compliance

Package operations knowledge

Education

None

Tools

Orion

PAS

Telematics

Job description

UPS is seeking a Supervisor to oversee daily performance of service providers, ensure quality service, and maintain health and safety compliance. The role focuses on maximizing center proficiency, reducing costs, and improving performance through data-driven reviews and collaboration with customers and internal teams.

The candidate will supervise staff, conduct performance evaluations, and leverage tools like Orion, PAS, and Telematics to drive improvements while fostering strong customer