On-Prem IT Lead & Executive Support Engineer

Visa Hunt; New York (NY); Sur place; USD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Top salary

Stock options

Health & dental

Meals provided

Parental leave

Unlimited PTO

Visa sponsorship

Team events

Résumé du poste

Reflection AI is seeking a Member of Technical Staff - IT Engineer to manage and improve the company’s IT operations from our New York headquarters. You will work with executives, engineers, and staff to deliver seamless, secure IT services with autonomy and initiative.

You will implement systems (MDM, SSO), automate onboarding/offboarding, protect security posture, and support office expansion with AV, networking and access controls. Excellent communication is essential.

Qualifications

• Experience supporting executives, assistants, engineers and non-technical staff.
• Proficient in managing user provisioning and SSO workflows.
• Familiar with modern ITSM and security onboarding processes.

Responsabilités

• Handle day-to-day operational IT requests.
• Define and implement systems that improve IT efficiency.
• Act as the on-prem IT lead at our New York headquarters.
• Provide white-glove support for executives.
• Facilitate onboarding for new employees to support rapid growth.
• Assist with design/deployment of IT systems (MDM, SSO, ticketing).
• Support IT security initiatives, including hardware security key rollout.
• Manage SaaS platforms and spend.
• Assist with building new offices (AV, networking, security equipment).

Connaissances

Tier 1/2 IT support

Executive-facing support

Problem solving with minimal guidance

macOS & Windows administration

Rippling automation

Okta SSO integration

MDM platforms (Jamf/Kandji)

Google Workspace, Slack, Jira, Linear

Clear technical communication

Outils

FleetDM (bonus)

Description du poste

Reflection AI is seeking a Member of Technical Staff - IT Engineer to manage and improve the company’s IT operations from our New York headquarters. You will work with executives, engineers, and staff to deliver seamless, secure IT services with autonomy and initiative.

You will implement systems (MDM, SSO), automate onboarding/offboarding, protect security posture, and support office expansion with AV, networking and access controls. Excellent communication is essential.