MTS, IT Engineer

Reflection; New York (NY); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Top-tier compensation

Stock options

Health & wellness

Meals provided

Parental leave 22 weeks

Unlimited PTO in US

Visa sponsorship

Team off-sites

Job summary

Reflection AI is seeking a Member of Technical Staff - IT Engineer to support executives and staff across macOS and Windows environments. You’ll manage day-to-day IT requests, implement scalable processes, and help grow our office footprint with secure, streamlined systems.

Join a founder-led team building open AI tools. You’ll deploy SSO, MDM, and ticketing, safeguard data, and enable rapid onboarding while delivering white-glove service to senior leaders and engineers alike.

Qualifications

• 5+ years of experience in Tier 1/2 IT support.
• Experience in a customer-facing role with executives, engineers, and non-technical staff.
• Proficiency with macOS and Windows; Linux a bonus.
• Experience provisioning users with Rippling and Okta, onboarding/offboarding automation.
• Okta SSO as primary IdP and SaaS integrations.
• MDM solutions such as Jamf, Kandji, JumpCloud.
• Experience administering Google Workspace, Slack, Jira, and Linear.
• Strong ability to communicate technical concepts clearly.

Responsibilities

• Handle day-to-day operational IT requests.
• Define and implement systems and processes to improve IT efficiency.
• Provide white-glove operational support for executives.
• Facilitate onboarding of new employees with a smooth experience.
• Assist design/deployment of IT systems (MDM, SSO, ticketing).
• Support IT security initiatives including hardware security key rollout.
• Manage SaaS platforms and SaaS spend.
• Assist with office buildouts, coordinating AV, networking, and security equipment.

Skills

Tier 1/2 IT support

Customer-facing

macOS & Windows

Rippling provisioning

Okta SSO management

MDM (Jamf/Kandji/JumpCloud)

Google Workspace admin

Slack/Jira/Linear admin

Strong communication

Tools

Okta

Rippling

Jamf

Kandji

JumpCloud

Job description

Our Mission

Reflection is a research lab making intelligence open and accessible for everyone to use, customize, and build on. We build open models that let anyone control their intelligence and help shape the future of AI. Our mission: make intelligence open and accessible to all.

Our Mission

Reflection is a research lab making intelligence open and accessible for everyone to use, customize, and build on. We build open models that let anyone control their intelligence and help shape the future of AI. Our mission: make intelligence open and accessible to all.

Role Overview

Reflection AI is looking for a Member of Technical Staff - IT Engineer. In this role, you’ll be expected to manage a broad range of operational, strategic, and project-based responsibilities with maximum autonomy and minimal oversight. You’ll be working across tier 1 and tier 2 support, defining IT requirements for new office space buildouts, identifying ways that we can improve processes and implement systems to improve the IT function across the board, and supporting the rollout of technical IT Security initiatives. This is an internal-customer-facing role in which you will be regularly supporting executives, executive assistants, engineers, and non-technical people with everyday IT problems.

What You'll Do

• Handle day-to-day operational IT requests
• Define and implement systems and processes that will help the IT function operate more efficiently
• Provide white-glove operational support for executives
• Facilitate rapid growth by providing a friendly onboarding experience for new employees
• Assist with the design and deployment of IT systems such as MDM, SSO, and ticketing systems
• Support IT Security initiatives, including hardware security key rollout and device posture attestation
• Manage SaaS platforms and spend
• Assist with the buildout of new offices by setting requirements and coordinating the installation of audio/visual, networking, and office security equipment

What We're Looking For

• 5+ years of experience with Tier 1 and Tier 2 IT support
• Comfort working in a customer-facing role in which you are dealing with executives, executive assistants, engineers, and non-technical people
• Ability to navigate complex, non-trivial problems with minimal support
• Experience working with both macOS and Windows devices (Linux is a bonus)
• Expertise in managing user provisioning through Rippling and Okta, including automating user onboarding and offboarding flows
• Experience configuring and managing Okta as the primary SSO IdP, including integrating SaaS platforms with Okta SSO
• Familiarity with MDM solutions such as Jamf, Kandji, or JumpCloud
• Experience administering Google Workspace, Slack, Jira, and Linear
• Strong technical depth and domain expertise, with the ability to communicate technical information clearly to various audiences

What We Offer

We believe that to make intelligence open and accessible to all, you need to start at the foundation. Joining Reflection means building from the ground up as part of a talent-dense team. You will help define our future as a company, and help define the future of open foundational models.

We want you to do the most impactful work of your career with the confidence that you and the people you care about most are supported.

• Top-tier compensation: Salary and equity structured to recognize and retain our talent globally.
• Stock options: Everyone who joins and contributes to Reflection's success gets to share in the upside through stock options.
• Health & wellness: Comprehensive medical, dental, vision, and life, with an annual wellness allowance.
• Meals: Lunch and dinner are provided in the office daily.
• Life & family: 22 weeks paid parental leave for all new birthing and non-birthing parents, including adoptive and surrogate journeys.
• Vacation days: Unlimited paid time off in the U.S. and 30 days in the U.K.
• Sponsorship support: We sponsor visas to help exceptional talent join our team and support long-term immigration pathways where applicable.
• Team building: We have regular off-sites, happy hours, and team celebrations.

Export Control Notice: This position may require access to technology or source code subject to the U.S. Export Administration Regulations. Any offer of employment for this role may be conditioned on the Company's ability to provide the candidate with access to such technology or source code in compliance with applicable U.S. export control laws, which may require the Company to seek government authorization.