MTS, IT Engineer

Reflection; San Francisco (CA); On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

Top-tier compensation

Stock options

Health & wellness benefits

Meals provided in the office

Parental leave (22 weeks)

Unlimited vacation (US)

Visa sponsorship

Team off-sites

Job summary

Reflection AI is seeking a Member of Technical Staff - IT Engineer to manage broad IT responsibilities with high autonomy. You will support executives, engineers, and staff, implement IT systems (MDM, SSO, ticketing), and help scale IT as the company grows.

The role blends hands-on operations with strategic projects and security initiatives. The position emphasizes cross-functional collaboration, onboarding of new hires, and building efficient IT processes across macOS and Windows ecosystems.

Qualifications

• Minimum 5 years in Tier 1–2 IT support.
• Experience with macOS and Windows devices.
• Proficient in provisioning users with Rippling and Okta.
• Okta as primary SSO IdP and integrating SaaS platforms with Okta SSO.

Responsibilities

• Handle day-to-day operational IT requests for internal customers.
• Define and implement systems and processes to improve IT operations.
• Provide white-glove support for executives.
• Assist with onboarding and new-hire provisioning.
• Design and deploy IT systems (MDM, SSO, ticketing).
• Support security initiatives and hardware security key rollout.
• Manage SaaS platforms and IT spend.
• Assist with office buildouts including AV, networking, and security equipment.

Skills

Tier 1/2 IT support

Executive support

Cross-platform (macOS/Windows)

Rippling provisioning

Okta provisioning & SSO

MDM (Jamf/Kandji/JumpCloud)

Google Workspace administration

Collaboration tools administration (Sl

Tools

Okta

Jamf

Kandji

JumpCloud

Job description

Our Mission

Reflection AI is a research lab making intelligence open and accessible for everyone to use, customize, and build on. We build open models that let anyone control their intelligence and help shape the future of AI. Our mission: make intelligence open and accessible to all.

Role Overview

Reflection AI is looking for a Member of Technical Staff - IT Engineer. In this role, you’ll be expected to manage a broad range of operational, strategic, and project-based responsibilities with maximum autonomy and minimal oversight. You’ll be working across tier 1 and tier 2 support, defining IT requirements for new office space buildouts, identifying ways that we can improve processes and implement systems to improve the IT function across the board, and supporting the rollout of technical IT Security initiatives. This is an internal-customer-facing role in which you will be regularly supporting executives, executive assistants, engineers, and non-technical people with everyday IT problems.

What You’ll Do

• Handle day-to-day operational IT requests
• Define and implement systems and processes that will help the IT function operate more efficiently
• Provide white-glove operational support for executives
• Facilitate rapid growth by providing a friendly onboarding experience for new employees
• Assist with the design and deployment of IT systems such as MDM, SSO, and ticketing systems
• Support IT Security initiatives, including hardware security key rollout and device posture attestation
• Manage SaaS platforms and spend
• Assist with the buildout of new offices by setting requirements and coordinating the installation of audio/visual, networking, and office security equipment

What We’re Looking For

• 5 years of experience with Tier 1 and Tier 2 IT support
• Comfort working in a customer-facing role in which you are dealing with executives, executive assistants, engineers, and non-technical people
• Ability to navigate complex, non-trivial problems with minimal support
• Experience working with both macOS and Windows devices (Linux is a bonus)
• Expertise in managing user provisioning through Rippling and Okta, including automating user onboarding and offboarding flows
• Experience configuring and managing Okta as the primary SSO IdP, including integrating SaaS platforms with Okta SSO
• Familiarity with MDM solutions such as Jamf, Kandji, or JumpCloud
• Experience administering Google Workspace, Slack, Jira, and Linear
• Strong technical depth and domain expertise, with the ability to communicate technical information clearly to various audiences

What We Offer:

• Top-tier compensation: Salary and equity structured to recognize and retain our talent globally.
• Stock options:Everyone who joins and contributes to Reflection's success gets to share in the upside through stock options.
• Health & wellness: Comprehensive medical, dental, vision, and life, with an annual wellness allowance.
• Meals: Lunch and dinner are provided in the office daily.
• Life & family: 22 weeks paid parental leave for all new birthing and non-birthing parents, including adoptive and surrogate journeys.
• Vacation days:Unlimited paid time off in the U.S. and 30 days in the U.K.
• Sponsorship support:We sponsor visas to help exceptional talent join our team and support long-term immigration pathways where applicable.
• Team building: We have regular off-sites, happy hours, and team celebrations.

Export Control Notice: This position may require access to technology or source code subject to the U.S. Export Administration Regulations. Any offer of employment for this role may be conditioned on the Company’s ability to provide the candidate with access to such technology or source code in compliance with applicable U.S. export control laws, which may require the Company to seek government authorization.