On‑Floor Guest Experience Leader

Chabot Space; Oakland (CA); On-site; USD 74,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Professional development

Job summary

Chabot Space & Science Center in Oakland, CA, seeks a dynamic Guest Experience Manager to lead daily museum floor operations, supervise the Guest Experience Lead and Associates, and ensure every guest feels welcome and well cared for.

You will deploy daily schedules, develop floor policies and training, collaborate with Rentals, Programs, Facilities, Membership, and Marketing, and represent the department as MOD on evenings and weekends to keep visitors engaged and safe.

Qualifications

• Bachelor's degree in hospitality management, business administration, museum studies, or related field.
• Minimum 4–5 years of guest services, customer experience, or hospitality leadership in museum/science center.
• Proven track record leading and developing teams.
• Experience with guest experience systems and ticketing.
• Must be comfortable public speaking.

Responsibilities

• Lead daily museum floor operations and guest experience oversight as the primary on-site leader.
• Supervise and develop Guest Experience Lead and Associates; provide coaching and performance feedback.
• Create and maintain SOPs, checklists, and service standards for frontline staff.
• Coordinate with Rentals, Programs, Facilities, Membership, Marketing to ensure smooth visits.
• Own floor staffing, scheduling, and coverage for events, programs, and evenings/weekends.
• Serve as a visible leader and MOD, ensuring a welcoming and safe visitor experience.

Skills

Team leadership

Guest services

Staff development

Communication

Public speaking

Education

Bachelor's degree in hospitality management, business administration, museum studies, or related experience

Tools

Salesforce

ACME

SharePoint

Asana

Job description

Chabot Space & Science Center in Oakland, CA, seeks a dynamic Guest Experience Manager to lead daily museum floor operations, supervise the Guest Experience Lead and Associates, and ensure every guest feels welcome and well cared for.

You will deploy daily schedules, develop floor policies and training, collaborate with Rentals, Programs, Facilities, Membership, and Marketing, and represent the department as MOD on evenings and weekends to keep visitors engaged and safe.