Guest & Member Experience Lead

International Association of Operative Millers (IAOM); Chicago (IL); Presencial; USD 60.000 - 75.000; Jornada completa

Descripción de la vacante

Chicago Children's Museum in Chicago, IL is seeking a Supervisor of Guest and Member Operations to ensure outstanding guest service and smooth daily floor operations. You will lead the Guest Services team, manage admissions, memberships, and group experiences, and support back-office administration.

This role requires strong leadership, excellent communication, and a proactive approach to improve visitor experience while upholding museum policies.

Formación

• High School diploma or equivalent.
• 1 year of supervisory experience in fast-paced admissions and/or customer service position (paid, unpaid, or volunteer).
• Proficiency in Ventrata, Microsoft Office Suite, and database management preferred.

Responsabilidades

• Oversee daily visitor and member operations to ensure efficient admissions, memberships, and group experiences.
• Supervise Guest Services procedures, including staff assignments, break coverage, and daily reports.
• Monitor traffic, queues, and staffing; adjust for events and challenges.
• Ensure accurate processing of transactions through Ventrata and other systems.
• Escalate guest and member concerns and provide professional resolutions per museum policies.
• Respond to inquiries via email, phone, and in person.

Conocimientos

Leadership abilities

Customer service excellence

Strong communication

Problem solving

Attention to detail

Team coordination

Educación

High School diploma or equivalent

Herramientas

Ventrata

Microsoft Office Suite

Database management

Descripción del empleo

Chicago Children's Museum in Chicago, IL is seeking a Supervisor of Guest and Member Operations to ensure outstanding guest service and smooth daily floor operations. You will lead the Guest Services team, manage admissions, memberships, and group experiences, and support back-office administration.

This role requires strong leadership, excellent communication, and a proactive approach to improve visitor experience while upholding museum policies.