Museum Operations & Guest Experience Lead

The New Orleans Tribune; New Orleans (LA); On-site; USD 65,000 - 90,000; Full time

Job summary

LCM seeks an Operations Engagement Manager to oversee daily guest-facing operations across Visitor Services, Play Building, and Museum Store. You will supervise staff, ensure safety, and maintain high guest service standards while aligning with organizational policies and budgets.

The role requires strategic leadership, collaboration with various departments, and the ability to translate frontline needs into improvements for the museum experience.

Qualifications

• Bachelor’s degree or Associate degree with at least 4 years of supervisory experience.
• Excellent leadership, interpersonal, communication, organizational, analytical, multitasking, problem-solving and decision-making skills.
• Proficient in MS Office 365 Suite

Responsibilities

• Oversee daily guest-facing operations across Visitor Services, Play Building, and Museum Store.
• Directly supervise assigned staff; provide coaching and guidance; ensure safety and service standards.
• Collaborate with leadership to improve processes, planning, and programming for visitor experiences.
• Monitor floor operations and coordinate with engineering and maintenance teams to ensure exhibits function properly.

Skills

Leadership

Communication

Interpersonal Skills

Organizational Skills

Analytical Thinking

Multitasking

Problem-Solving

Decision-Making

Education

Bachelor’s or Associate degree with 4+ years supervisory experience

Tools

MS Office 365

Job description

LCM seeks an Operations Engagement Manager to oversee daily guest-facing operations across Visitor Services, Play Building, and Museum Store. You will supervise staff, ensure safety, and maintain high guest service standards while aligning with organizational policies and budgets.

The role requires strategic leadership, collaboration with various departments, and the ability to translate frontline needs into improvements for the museum experience.