Temporary Computer Consultant I

Syracuse University; City of Syracuse (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Syracuse University in Syracuse, NY seeks a Computer Consultant I within Information Technology Services to provide IT support to over 170 administrative users across departments. The role covers desktop, laptop, mobile devices, and applications, with involvement in procurement recommendations and project collaboration.

The ideal candidate holds a bachelor's degree or equivalent, 1+ year IT experience, and a valid driver's license.

Qualifications

• Bachelor’s degree or equivalent required.
• 1+ year of IT experience.
• Valid driver’s license and vehicle required.

Responsibilities

• Address IT support requests including hardware and software issues.
• Prioritize tickets and coordinate with users across units.
• Maintain accurate incident logs in the ticket management system.

Skills

Networking

Hardware & Software

OS & Support

AI tools awareness

Education

Bachelor's degree

Tools

Ticketing system usage

Job description

Job Description

The Computer Consultant I position in Information Technology Services (ITS) provides IT support to over 170 administrative users in various departments and divisions. IT support roles include desktop, laptop, smartphone, tablet, and application support. Additionally, the role assesses and makes recommendations for procurement of technology equipment for staff. The Computer Consultant I work collaboratively with staff on IT projects as assigned.

Education and Experience

• Bachelor’s degree or equivalent required.
• One (1) plus years of relevant experience in information technologies/computer science as necessary.
• Valid Driver’s License and a vehicle are required.

Skills and Knowledge

• Specialized knowledge includes a moderate understanding of networking, IT hardware, software and how it interacts with the operating system, printer and printing capabilities, cell technologies as they pertain the support client devices, and mobile computing platforms.
• Familiarity with commonly used artificial intelligence (AI) tools and platforms, including but not limited to generative AI assistants, AI-powered productivity features within standard enterprise applications (e.g., Claude, ChatGPT, Copilot), and AI-enhanced support and automation tools.

Responsibilities

• Use computing concepts, documented procedures, and knowledge of SU’s systems to address a wide variety of IT support requests, including but not limited to general hardware and software break/fix and hardware and software installation.
• Effectively prioritize incoming support tickets, coordinate and schedule with users, and provide cross-unit support as requested by supervisor.
• Maintain accurate and timely incident logs in approved ticket management system.

Physical Requirements

• Standing 15% of the shift.
• Sitting 65% of the shift.
• Walking 15% of shift.
• Frequent kneeling and climbing stairs.
• Able to lift 35 pounds waist high, 20 pounds shoulder high, 15 lbs above head.
• Must be able to carry weight 15ft, with pushing, pulling and holding weight.
• Wrist and finger dexterity sufficient to use and operate a variety of hand tools and manipulate small objects.
• Ability to see, hear/listen, touch and speak is essential to work.
• Work requires reading, writing, analyzing data, problem solving, and conducting research on a daily basis.
• Work environment involves 80% indoor and 20% outdoor.

Tools/Equipment

• Please note a valid Driver’s License and a vehicle are required for this position.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience. The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.

About The Syracuse Area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

EEO Statement

Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Respectful and Welcoming Community

Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.