On-Campus IT Support Analyst — End-User Computing

University of Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 52,000 - 70,000; Full time

Job summary

The University of Pittsburgh Health Sciences Information Technology team is seeking a Client Services Analyst to provide frontline IT support on campus. You will help students, faculty, staff, and researchers with desktop software, hardware, and peripheral issues, acting as the first point of contact for service requests.

You will diagnose moderately complex problems, configure end-user devices, and assist junior staff while documenting procedures and maintaining knowledge bases for efficient

Qualifications

• Diagnose and resolve moderately complex computing issues.
• Configure end user devices and provide hardware/software support.
• Assist junior staff and document processes.

Responsibilities

• High level first contact for support tickets.
• Installation, upgrading and help support of desktop software, hardware, and peripherals for users.
• Maintain documentation and knowledge base for end user support.

Skills

Customer service

Technical support

Desktop support

Education

Associate's degree

Job description

The University of Pittsburgh Health Sciences Information Technology team is seeking a Client Services Analyst to provide frontline IT support on campus. You will help students, faculty, staff, and researchers with desktop software, hardware, and peripheral issues, acting as the first point of contact for service requests.

You will diagnose moderately complex problems, configure end-user devices, and assist junior staff while documenting procedures and maintaining knowledge bases for efficient