Client Services Analyst

University of Pittsburgh; Pittsburgh (Allegheny County); In loco; USD 52.000 - 70.000; Tempo pieno

Descrizione del lavoro

The University of Pittsburgh Health Sciences Information Technology team is seeking a Client Services Analyst to provide frontline IT support on campus. You will help students, faculty, staff, and researchers with desktop software, hardware, and peripheral issues, acting as the first point of contact for service requests.

You will diagnose moderately complex problems, configure end-user devices, and assist junior staff while documenting procedures and maintaining knowledge bases for efficient

Competenze

• Diagnose and resolve moderately complex computing issues.
• Configure end user devices and provide hardware/software support.
• Assist junior staff and document processes.

Mansioni

• High level first contact for support tickets.
• Installation, upgrading and help support of desktop software, hardware, and peripherals for users.
• Maintain documentation and knowledge base for end user support.

Conoscenze

Customer service

Technical support

Desktop support

Formazione

Associate's degree

Descrizione del lavoro

Job Description - Client Services Analyst (26006861)

Client Services Analyst

Health Sciences Information Technology provides technology support for the six schools of the Health Sciences at the University of Pittsburgh. The team works to enhance the IT strategy in the Health Sciences and develop a technology organization and platform that supports education, research, and clinical activities. The team can enable the delivery of IT services to meet the goals of the Health Sciences, simplify the environment, and enhance services overall. High level first contact for support tickets. Installation, upgrading, and help support of desktop software, hardware, and peripherals for students, faculty, staff, and research personnel. Provide support for smart phone technology, integration, and maintenance with desktop software. Ongoing knowledge of hardware and software necessary for maximum user up time. Timely responses to help requests are crucial for maximum user up time and requires high level of customer service. Ability to interact and communicate with broad range of staff and faculty, including training and answering questions. Documentation of help requests electronic request tracking and user instructions kept up to date on a monthly basis.

This role involves rotating between different pods across various locations that support the Health Sciences schools. You may be reassigned to a different pod or location as business needs evolve. There will also be varying schedules depending on business needs

Job Summary

Diagnose and resolves moderately complex computing issues and provides advanced technical support. Configures end user devices. Assists junior staff.

Essential Functions

High level first contact for support tickets. Installation, upgrading and help support of desktop software, hardware, and peripherals for students, faculty, staff, and research personnel.

Physical Effort

Manual dexterity to manipulate hardware, ability to move equipment, communicate with users, and walk to various campus locations. Must be able to lift and transport computer equipment weighing up to 30 pounds to various campus locations.

The University of Pittsburgh is an equal opportunity employer / disability / veteran.

Assignment Category Full-time regular

Job Classification Staff.End User Computing Analyst II

Job Family Information Technology

Job Sub-Family End User Support

Campus Pittsburgh

Minimum Education Level Required Associate's Degree

Minimum Years of Experience Required 3

Will this position accept substitution in lieu of education or experience? Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.

Work Schedule M-F 7am-6pm; and may vary depending on coverage needs

Work Arrangement On-Campus: Teams that work on campus, in an office, or in a lab.

Hiring Range TBD Based Upon Qualifications

Relocation Offered No

Visa Sponsorship Provided No

Background Check For position finalists, employment with the University will require successful completion of a background check

Child Protection Clearances Not Applicable

The University of Pittsburgh is an equal opportunity employer / disability / veteran.