Technology Support Technician

Life in Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Job summary

University of Pittsburgh is seeking a Classroom Technology Support Technician to provide technical support for classroom AV and computing resources across campus. The role ensures reliable operation of equipment and software used in instructional spaces, supporting faculty, staff, and students.

The ideal candidate has an Associate's degree with at least 3 years of related experience, and is comfortable performing maintenance, documentation, and on-site user assistance.

Qualifications

• Diagnoses and resolves moderately complex computing issues and provides advanced technical support for classroom technology.
• Configures end-user devices and maintains classroom AV equipment.
• Maintains documentation and troubleshooting resources for faculty and students.

Responsibilities

• Provide prompt and effective technical support to faculty, staff, and students regarding classroom technology and software.
• Diagnose and resolve hardware, software, and network issues in classroom systems and minimize instructional disruptions.
• Perform regular maintenance such as firmware updates, software patches, and equipment inspections.

Skills

Troubleshooting

AV systems

End-user devices

Customer service

Documentation

Inventory management

Procurement support

Education

Associate's degree

Job description

Health Sciences Information Technology provides technology support for the six schools of the Health Sciences at the University of Pittsburgh. The team works to enhance the IT strategy in the Health Sciences and develop a technology organization and platform that supports education, research, and clinical activities. The team can enable the delivery of IT services to meet the goals of the Health Sciences, simplify the environment and enhance services overall. The Classroom Technology Support Technician is responsible for providing technical support and assistance to faculty, staff, and students in utilizing classroom technology resources. This role focuses on ensuring the efficient operation of audio-visual equipment, computing equipment, and other technology systems in classrooms and instructional spaces.

• Diagnoses and resolves moderately complex computing issues. Troubleshoots and improves AV equipment, design, and programming. Provides advanced technical support when necessary.
• Configures end-user devices.
• Provide prompt and effective technical support to faculty, staff, and students regarding classroom technology, including audio-visual equipment, computing equipment, and associated software.
• Diagnose and resolve hardware, software, and network-related issues with classroom technology systems, identifying root causes, and implementing appropriate solutions to minimize disruptions during instructional sessions.
• Perform regular maintenance tasks, such as firmware updates, software patches, and equipment inspections, to ensure optimal performance and reliability of classroom technology resources.

Diagnose and resolves moderately complex computing issues and provides advanced technical support. Configures end user devices. Assists junior staff.

• Provide prompt and effective technical support to faculty, staff, and students regarding classroom technology, including audio-visual equipment, computing equipment, and associated software.
• Diagnose and resolve hardware, software, and network related issues with classroom technology systems, identifying root causes, and implementing appropriate solutions to minimize disruptions during instructional sessions.
• Perform regular maintenance tasks, such as firmware updates, software patches, and equipment inspections, to ensure optimal performance and reliability of classroom technology resources.
• Create and maintain documentation, user guides, and troubleshooting resources to support faculty and students in utilizing classroom technology effectively and independently.
• Maintain accurate records of classroom technology equipment, including tracking inventory, repairs, and replacements, and assist with procurement processes as necessary.
• Provide exceptional customer service by actively listening to and addressing the needs and concerns of faculty, staff, and students, demonstrating a positive and proactive approach to problem-solving.

Manual dexterity to manipulate hardware, ability to move equipment, communicate with users, and walk to various campus locations. Must be able to lift and transport computer equipment weighing up to 30 pounds to various campus locations.

The University of Pittsburgh is an equal opportunity employer / disability / veteran.

Job Details

• Assignment Category: Full-time regular
• Job Classification: Staff.End User Computing Analyst II
• Job Family: Information Technology
• Job Sub-Family: End User Support
• Campus: Pittsburgh
• Minimum Education Level Required: Associate's Degree
• Minimum Years of Experience Required: 3
• Substitution in lieu of education or experience: Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.
• Work Schedule: M-F 6:30am to 3pm, with Some off hours required for events.
• Work Arrangement: On-Campus: Teams that work on campus, in an office, or in a lab.
• Hiring Range: TBD BasedUpon Qualifications
• Relocation Offered: No
• Visa Sponsorship Provided: No
• Background Check: For position finalists, employment with the University will require successful completion of a background check
• Child Protection Clearances: Not Applicable
• Required Documents: Resume
• Optional Documents: Not Applicable