Technology Support Technician

University of Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 42,000 - 66,000; Full time

Job summary

The University of Pittsburgh Health Sciences Information Technology team seeks a Classroom Technology Support Technician to ensure smooth operation of audio-visual and computing equipment in classrooms.

This role diagnoses and resolves hardware, software, and network issues, performs regular maintenance, and supports faculty, staff, and students with classroom technology. Strong customer service and documentation skills are essential.

Qualifications

• Provide prompt and effective technical support for classroom technology, including AV equipment, computing equipment, and software.
• Diagnose and resolve hardware, software, and network issues with classroom technology systems.
• Perform regular maintenance tasks to ensure optimal performance and reliability of classroom technology resources.

Responsibilities

• Provide prompt and effective technical support to faculty, staff, and students regarding classroom technology, including AV equipment and software.
• Diagnose and resolve hardware, software, and network-related issues to minimize disruptions during instructional sessions.
• Perform regular maintenance such as firmware updates, software patches, and equipment inspections.
• Create and maintain documentation, user guides, and troubleshooting resources for classroom technology.
• Maintain accurate records of equipment including inventory, repairs, and replacements, and assist with procurement when needed.
• Deliver excellent customer service by listening to and addressing needs of faculty, staff, and students.

Skills

Technical support

AV equipment

Networking

Documentation

Customer service

Education

Associate's degree

Job description

Job Description - Technology Support Technician (26006817)

Health Sciences Information Technology provides technology support for the six schools of the Health Sciences at the University of Pittsburgh. The team works to enhance the IT strategy in the Health Sciences and develop a technology organization and platform that supports education, research, and clinical activities. The team can enable the delivery of IT services to meet the goals of the Health Sciences, simplify the environment and enhance services overall. The Classroom Technology Support Technician is responsible for providing technical support and assistance to faculty, staff, and students in utilizing classroom technology resources. This role focuses on ensuring the efficient operation of audio-visual equipment, computing equipment, and other technology systems in classrooms and instructional spaces.

• Diagnoses and resolves moderately complex computing issues. Troubleshoots and improves AV equipment, design, and programming. Provides advanced technical support when necessary.
• Provide prompt and effective technical support to faculty, staff, and students regarding classroom technology, including audio-visual equipment, computing equipment, and associated software.
• Diagnose and resolve hardware, software, and network-related issues with classroom technology systems, identifying root causes, and implementing appropriate solutions to minimize disruptions during instructional sessions.
• Perform regular maintenance tasks, such as firmware updates, software patches, and equipment inspections, to ensure optimal performance and reliability of classroom technology resources.

Job Summary

Diagnose and resolves moderately complex computing issues and provides advanced technical support. Configures end user devices. Assists junior staff.

Essential Functions

• Provide prompt and effective technical support to faculty, staff, and students regarding classroom technology, including audio-visual equipment, computing equipment, and associated software.
• Diagnose and resolve hardware, software, and network related issues with classroom technology systems, identifying root causes, and implementing appropriate solutions to minimize disruptions during instructional sessions.
• Perform regular maintenance tasks, such as firmware updates, software patches, and equipment inspections, to ensure optimal performance and reliability of classroom technology resources.
• Create and maintain documentation, user guides, and troubleshooting resources to support faculty and students in utilizing classroom technology effectively and independently.
• Maintain accurate records of classroom technology equipment, including tracking inventory, repairs, and replacements, and assist with procurement processes as necessary.
• Provide exceptional customer service by actively listening to and addressing the needs and concerns of faculty, staff, and students, demonstrating a positive and proactive approach to problem-solving.

Physical Effort

Manual dexterity to manipulate hardware, ability to move equipment, communicate with users, and walk to various campus locations. Must be able to lift and transport computer equipment weighing up to 30 pounds to various campus locations.

The University of Pittsburgh is an equal opportunity employer / disability / veteran.

Assignment Category Full-time regular

Job Classification Staff.End User Computing Analyst II

Job Family Information Technology

Job Sub-Family End User Support

Campus Pittsburgh

Minimum Education Level Required Associate's Degree

Minimum Years of Experience Required 3

Will this position accept substitution in lieu of education or experience? Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.

Work Schedule M-F 6:30am to 3pm, with Some off hours required for events.

Work Arrangement On-Campus: Teams that work on campus, in an office, or in a lab.

Hiring Range TBD Based Upon Qualifications

Relocation Offered No

Visa Sponsorship Provided No

Background Check For position finalists, employment with the University will require successful completion of a background check

Child Protection Clearances Not Applicable

The University of Pittsburgh is an equal opportunity employer / disability / veteran.