On-Campus IT & A/V Support Specialist

asu

Tempe (AZ)

On-site

USD 49,000 - 54,000

Full time

3 days ago

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Job summary

Arizona State University (ASU) is seeking an IT Support Specialist 1 to join our hands-on RTS team on the Tempe campus. You will provide front-line IT assistance to students, researchers, and staff, troubleshooting hardware, software, and multimedia equipment.

Responsibilities include deploying devices, configuring images, supporting A/V in conference rooms, and maintaining documentation. A valid driver’s license for campus mobility is required; this is an in-person role supporting ASU’s

Qualifications

Associate's degree and 1 year of relevant experience or equivalent
Experience supporting Windows and macOS environments
Familiarity with Active Directory and remote workstation tools
Experience imaging desktops and deploying software
IT certifications (e.g., CompTIA A+, Network+) are a plus

Responsibilities

Provide front-line end-user support for hardware, software, and media equipment remotely, by phone, or in person
Configure, image, install, and upgrade desktop computers and devices and software packages
Set up, test, and troubleshoot A/V and conference room technology in hybrid spaces
Drive campus mobility tasks and deliver/repair IT equipment as needed
Contribute to knowledge base and create documentation for solutions