Systems Support Specialist

asu; Tempe (AZ); On-site; USD 49,000 - 54,000; Full time

Job summary

Arizona State University (ASU) is seeking an IT Support Specialist 1 to join our hands-on RTS team on the Tempe campus. You will provide front-line IT assistance to students, researchers, and staff, troubleshooting hardware, software, and multimedia equipment.

Responsibilities include deploying devices, configuring images, supporting A/V in conference rooms, and maintaining documentation. A valid driver’s license for campus mobility is required; this is an in-person role supporting ASU’s

Qualifications

• Associate's degree and 1 year of relevant experience or equivalent
• Experience supporting Windows and macOS environments
• Familiarity with Active Directory and remote workstation tools
• Experience imaging desktops and deploying software
• IT certifications (e.g., CompTIA A+, Network+) are a plus

Responsibilities

• Provide front-line end-user support for hardware, software, and media equipment remotely, by phone, or in person
• Configure, image, install, and upgrade desktop computers and devices and software packages
• Set up, test, and troubleshoot A/V and conference room technology in hybrid spaces
• Drive campus mobility tasks and deliver/repair IT equipment as needed
• Contribute to knowledge base and create documentation for solutions

Skills

Windows/macOS support

A/V troubleshooting

Customer support

Documentation

Education

Associate's degree

Tools

Active Directory

Remote workstation tools

Imaging and deployment tools

Mobile device support (iOS/Android)

Job description

Job Profile

IT Support Specialist 1

Job Family

IT Support Services

Time Type

Full time

Minimum Qualifications

Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary

Provides routine IT services to end users in order to support the mission of the institution through technology. Uses enterprise managed tools that manage devices, deploys software and security updates of devices and applications across an enterprises, and updates documented processes.

Position Salary Range

$48,600 - $54,000 per year; DOE

Job Description

Research Technology Support (RTS) is looking for a Systems Support Specialist to join our hands-on deskside IT team. In this role, you will be the go-to technical resource for ASU employees, researchers, and public visitors. If you have a solid foundation in Windows and macOS, a knack for troubleshooting audio/visual (A/V) equipment, and genuinely love helping people solve problems, you'll fit right in.

Essential Duties

• Provide Front-Line Support: Respond to help desk requests and resolve hardware, software, and media equipment issues remotely, over the phone, or in person.
• Hardware & Software Deployment: Configure, image, install, and upgrade desktop computers, laptops, tablets (iPad/Android), and software packages.
• A/V & Conference Support : Help setup, test, and troubleshoot multimedia presentation technology in conference rooms and hybrid meeting spaces.
• Campus Mobility: Drive ASU golf carts across campus to deliver, install, or service IT equipment.
• Documentation: Consult our team knowledge base to solve issues and contribute new documentation as solutions are found.

Desired Qualifications

• Supporting both Mac and Windows environments (hardware, OS, and standard apps).
• Active Directory and remote workstation support tools.
• Workstation imaging and mass software deployment tools.
• Troubleshooting mobile devices (iOS/Android).
• IT certifications (CompTIA A+, Network+, Google IT Support, etc.).
• A demonstrated proficiency in the core technical skills required for this role.
• Strong verbal and written communication skills with a diverse audience.
• Capability to drive a campus golf cart (valid US Driver's License required).

Working Environment

This is a 100% in-person role on the ASU campus, with most of the time spent in standard climate-controlled office spaces. Additional time is spent in university research laboratory environments. Activities are performed in an environmentally controlled office setting, with extended periods in a stationary position; frequent physical demands may include stooping, bending, crawling under/around objects, reaching, lifting, and moving objects weighing up to 50 pounds.

Department Statement

The Research Technology Support (RTS) team is a dedicated technical support group within ASU's Knowledge Enterprise. As a service-first team, we go beyond simple "break/fix" support. We focus on building genuine, rewarding relationships through active listening, thorough troubleshooting, and consistent follow-up. Our goal is to ensure that every faculty member, staff member, researcher, and visitor we assist walks away with the tools, knowledge, and confidence to succeed in their daily work.

Driving Requirement

This position may require driving. Employee must possess a valid US Driver's license of the appropriate class and required endorsements throughout employment.

Location

Campus: Tempe

Funding

No Federal Funding