Trauma-Informed Case Manager for Homelessness & Housing

Central Health; Austin (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Central Health in Austin seeks a dedicated Case Manager to provide intensive, trauma-informed support to individuals experiencing homelessness and housing instability across Bridge, Medical Respite, and Housing Support programs. You will perform assessments, develop care plans, coordinate services, and advocate for resources.

This role operates within a multidisciplinary team at fixed clinics, mobile sites, and respite settings, emphasizing crisis intervention, housing placement, and connection

Qualifications

• Bachelor's degree in Social Work or related field (higher degree accepted).
• Internship or work in field related to social work, case management, or counseling individuals in crisis/trauma situations.
• Demonstate knowledge of community resources available and how to access resources for the benefit of clients
• Valid driver's license
• Basic Life Support

Responsibilities

• Conduct whole-person assessments to determine client’s strengths, barriers, mental health needs, and readiness to change
• Provides crisis intervention services (assessment, evaluation of risk, safety planning, referral, and follow up)
• Develops individualized care plans in collaboration with patients, that address mental health, medical, and social determinants of health
• Effectively de-escalate heightened situations with patients experiencing trauma, exacerbated mental health symptoms, and behavioral complexity while using a trauma informed care approach
• Provides goal oriented and solution focused services and evidenced based interventions to address mental health and psychosocial needs
• Educates and works collaboratively with patients on available community resources while advocating and helping to coordinate with community supports and services
• Teaches patients through structure and modeling appropriate expectations and guide them on following through with their tasks
• Helps patients identify and manage challenges or barriers in navigating their health and government benefits
• Accompany patients to appointments as needed
• Assists patients directly or indirectly with housing survey (Coordinated Assessment)
• Works with patients on discharge planning by reviewing potential transitional housing programs, assisting with room rental search, and applications for housing units
• Collaborate with housing specialists and/or other resources to identify and address psychological, social and medical needs, and coordinates referrals for housing programs
• Works collaboratively and advocates with patient’s interdisciplinary team, community resources, and partner agencies
• Participates in interdisciplinary case conference to support coordinated patient care
• Assists other teams within the department as needed
• Completes documentation in a timely manner
• Other duties as assigned

Skills

Relationship building

Problem solving

Attention to detail

Verbal communication

Written communication

Community resources

Multidisciplinary collaboration

Bilingual Spanish/English

Education

Bachelor's degree in Social Work or related field

Job description

Central Health in Austin seeks a dedicated Case Manager to provide intensive, trauma-informed support to individuals experiencing homelessness and housing instability across Bridge, Medical Respite, and Housing Support programs. You will perform assessments, develop care plans, coordinate services, and advocate for resources.

This role operates within a multidisciplinary team at fixed clinics, mobile sites, and respite settings, emphasizing crisis intervention, housing placement, and connection