On Call Support Technician I

THE CAR PARK LLC; Boise (ID); Hybrid; USD 18,184 - 25,898; Full time

Benefits offered by this job

14 days of PTO

Paid parental leave

Volunteer Time Off (VTO)

Paid holidays

Medical, Dental, Vision insurance

401(k)

Job summary

THE CAR PARK LLC in Boise, ID is hiring for a position that offers a full-time or part-time entry-level role with a salary of $16.00 per hour. The ideal candidate will provide excellent customer service, assist guests with parking, and communicate with staff about various issues.

Benefits include 14 days of PTO, paid parental leave, medical and dental insurance, and more. Join our supportive team and contribute to a thriving customer service environment.

Qualifications

• 1+ years of experience in customer service, sales, or telemarketing.

Responsibilities

• Answer incoming calls from local parking locations and provide customer service to parking customers.
• Assist guests, valets, and monthly parkers with entry and exit into garages.
• Communicate directly with Field and Ambassador staff regarding events and equipment issues.
• Monitor camera surveillance and parking systems.
• Test garage and elevator intercoms.
• Answer questions about ticket fees and parking hours.

Skills

Customer service skills

Windows 10 proficiency

Written communication skills

Typing speed 30+ wpm

Punctuality

Multitasking ability

Education

High School diploma or greater

Job description

Job Level: Entry
Location: The Car Park - Boise, ID 83702
Position Type: Full Time/Part Time
Education Level: GED or High School
Salary Range: $16.00 - $16.00 Hourly
Shift: Swing shift (afternoons/evenings including weekend days)

Responsibilities

• Answer incoming calls from local parking locations and provide customer service to parking customers.
• Assist guests, valets, and monthly parkers with entry and exit into and out of garages when the help button is pressed in the lane.
• Communicate directly with Field and Ambassador staff regarding events, incidents, and equipment issues.
• Monitor camera surveillance and parking systems in all area parking garages and lots.
• Test garage and elevator intercoms and manage garage space counts.
• Answer general questions about ticket fees, on-street parking hours, and events over the phone.

Ideal Candidate Skills

• Excellent customer service skills.
• High proficiency with Windows 10 or similar operating systems.
• Excellent written and oral communication skills.
• Typing speed of 30+ words per minute is recommended.
• Punctuality and trustworthy.
• Ability to multitask.

Minimum Required Qualifications

• High School diploma or greater.
• 1+ years of experience in customer service, sales, or telemarketing.

Benefits We Offer

• 14 days of PTO.
• Paid parental leave.
• Volunteer Time Off (VTO).
• Paid holidays.
• Bereavement leave.
• Medical, Dental, Vision insurance.
• Flexible and health spending accounts.
• Short term disability.
• Critical illness and accident benefits.
• Life insurance and tuition reimbursement.
• 401(k) and more for eligible Team Members.
• Opportunity to work with a supportive team of co-workers.

Equal Employment Opportunity