Extreme Weather Shelter Site Staff - Lynnwood

Volunteers of America; Sultan (WA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Vacation and Sick Time

Competitive compensation

Health, Dental, Vision

403(b) Retirement Plan matching

Professional Development opportunities

Job summary

Volunteers of America is seeking an on-call Extreme Weather Shelter Site Staff member to support the South Snohomish County Extreme Weather Shelter in Lynnwood. You will assist with shelter setup, guest check-in, supervision, and safety procedures, with shifts that vary from daytime to overnight.

The role emphasizes de-escalation, strong communication, and coordination with staff, partners, and responders. Comfort with overnight hours and staying alert is essential.

Qualifications

• Excellent communication and interpersonal skills to support shelter guests and volunteers.
• Ability to identify and respond to medical, environmental, and safety concerns using de-escalation techniques and emergency procedures.
• Comfort in working overnight or irregular hours and maintaining a safe, welcoming environment.

Responsibilities

• Respond to shelter activation notices and report to the assigned location as scheduled.
• Set up, operate, clean, and close the shelter according to procedures for the activation.
• Prepare and maintain guest check-in, sleeping or cooling, food-service, supply, and safety areas.
• Greet, check in, and orient guests to shelter expectations, services, schedules, safety procedures, and departure requirements.
• Complete required guest, shift, incident, and transportation documentation accurately and confidentially.
• Distribute approved supplies and assist with food and beverage setup, service, storage, and cleanup.
• Remain awake and alert while monitoring shelter activities, guest areas, entrances, exits, restrooms, and shared spaces.
• Maintain guest confidentiality and report hazards or incidents to staff and responders promptly.

Skills

Strong communication

De-escalation

Conflict resolution

Emergency response

Tools

Microsoft Word

Excel

Job description

Volunteers of America is a non-profit organization operating in Western Washington for over 125 years. Our Christian roots drive us to put our faith into action for the benefit of every member of the community. We celebrate our unique perspectives that allow us to better serve and uplift our community – and each other.The Extreme Weather Shelter Site Staff provides front-line services at the South Snohomish County Extreme Weather Shelter in Lynnwood. Under the direction of the Shelter Services Program Manager, staff support shelter operations during severe cold, excessive heat, hazardous air quality, storms, and other weather-related activations identified by Snohomish County and local partners. This on-call position includes shelter setup and closure, guest check-in and support, volunteer coordination, supply and meal service, safety monitoring, documentation, conflict de-escalation, and emergency response. Hours vary by activation and may include daytime, early morning, evening, or overnight shifts with limited notice.Principal ActivitiesRespond to shelter activation notices and report to the assigned location as scheduled.Set up, operate, clean, and close the shelter according to procedures for the specific activation.Prepare and maintain guest check-in, sleeping or cooling, food-service, supply, and safety areas.Greet, check in, and orient guests to shelter expectations, services, schedules, safety procedures, and departure requirements.Complete required guest, shift, incident, and transportation documentation accurately, promptly, and confidentially.Distribute approved supplies and assist with food and beverage setup, service, storage, and cleanup.Remain awake and alert while monitoring shelter activities, guest areas, entrances, exits, restrooms, and shared spaces.Maintain a safe, welcoming, and professional environment that supports guest dignity, privacy, and access to services.Identify and respond to medical, behavioral, environmental, and safety concerns using de-escalation, emergency procedures, and appropriate outside resources.Maintain guest and program confidentiality.Provide direction to volunteers and work cooperatively with staff, partners, host-site representatives, emergency responders, and community members.Communicate important operational and safety information during shift changes and promptly report incidents, hazards, damage, maintenance concerns, and supply needsBenefitsWe believe that taking care of our team is essential to fulfilling our mission. We offer a comprehensive and competitive benefits package designed to support your well-being as a full-time employee.Vacation and Sick Time: Vacation up to 200 hours, Sick time up to 108.64 hoursCompetitive compensationHolidays: 9 paid per year + 2 paid floating holidaysMedical, Dental, and VisionHealth Savings Account (HSA)Flexible Savings Account (FSA) medical & dependent careFree Employee Assistance program403(b) Retirement Plan matchingProfessional Development opportunitiesWe’re looking for candidates who bring the skills, experience, and qualifications needed to succeed in the role and contribute to our team.Commitment to serving people experiencing homelessness, including but not limited to individuals experiencing mental health concerns, substance use, trauma, and disability.Strong communication, interpersonal, problem-solving, conflict-resolution, and de-escalation skills.Ability to maintain professional boundaries.Ability to remain awake and alert during overnight shifts.Ability to respond to on-call assignments during extreme weather.Basic computer proficiency with Microsoft Word and Excel, email, electronic forms, web-based portals, and internet navigation.Ability to become an approved agency driver and operate an agency passenger van on an as-needed basis.Ability to perform the essential functions of the position, with or without reasonable accommodation.Equal Employment Opportunity StatementWe are an Equal Opportunity Employer and all employment-related decisions are made without consideration of individuals’ race, sex, age, national origin, disability status or any other protected characteristic.#voaww1