Scheduling Coordinator- Home Care

Personal Touch Home Care; New York (NY); On-site; USD 29,000 - 34,000; Full time

Job summary

Personal Touch Home Care in Brooklyn, NY is seeking a Scheduling Coordinator to manage and coordinate patient care, matching clients with caregivers, and ensuring timely, compliant services. This in-person, full-time role requires strong communication and organizational skills, with weekend availability as needed.

You will liaise with clients, families, and staff, maintain documentation, and participate in quality assurance to improve service delivery in a supportive team environment.

Qualifications

• 1 to 3 years' experience as a Home Care Coordinator.
• Proficient in written and spoken communication.
• Experience with coordinating home care services.

Responsibilities

• Coordinate the scheduling and ongoing management of home care services.
• Match clients with appropriate caregivers based on needs and availability.
• Communicate regularly with clients, families, and clinical staff.
• Monitor service delivery and ensure continuity of care.
• Maintain accurate documentation and ensure regulatory compliance.
• Respond to client concerns and resolve issues promptly.
• Participate in quality assurance activities.
• Coordinate with patients, families and insurance contacts for scheduling and plan changes.
• Manage scheduling of patient caseload and related tasks (pre-billing, attendance, verification).
• Record accurate documentation in patient and caregiver records.

Skills

Bilingual English Mandarin

Bilingual English Spanish

Strong communication skills

Excellent customer service

Time management

Organizational skills

Adaptability

Microsoft 365

HHAeXchange

Experience as Home Care Coordinator

Multitasking

Tools

Microsoft 365

Microsoft Teams

HHAeXchange

Job description

Scheduling Coordinator- Home Care

Brooklyn, NY

Multiple openings available – Seeking bilingual candidates fluent in:

• English & Mandarin Chinese


• English & Spanish

This is a full-time in person position.

You MUST be able to work some weekends.

Pay:

$21.00-$25.00 per hour

Job Summary:

The Home Care Scheduling Coordinator is responsible for coordinating and scheduling patient care. The Home Care Coordinator is responsible for coordinating and overseeing home care services to ensure clients receive timely, high-quality, and compliant care. This role serves as a liaison between clients, caregivers, clinical staff, and external partners, ensuring care plans are implemented effectively and services meet regulatory and organizational standards.

Responsibilities:

• Coordinate the scheduling and ongoing management of home care services.


• Match clients with appropriate caregivers based on home care needs, availability, and skill set.


• Communicate regularly with clients, families, caregivers, and clinical staff.


• Monitor service delivery, address issues, and ensure continuity of care.


• Maintain accurate documentation and ensure compliance with state and agency regulations.


• Respond to client concerns and resolve service-related issues promptly.


• Participate in quality assurance and performance improvement activities.


• Coordination with patients, families and insurance contacts to ensure services are scheduled and plans and any changes are communicated promptly and effectively.


• Manage scheduling of a patient caseload and associated responsibilities, such as pre-billing, attendance, and visit verification.


• Accurate and timely documentation in patients' and caregivers' records as applicable.


• Ability to work occasionally on weekends and holidays as needed.


• Identify and elevate issues to supervisors.


• Perform other duties as assigned.

Qualifications:

• Strong communication, skill, both written and verbal.


• Excellent customer service skills.


• Strong time management and organization skills.


• Adaptability and flexibility.


• Proficient in Microsoft 365.


• HHAX experience preferred.


• 1 to 3 years' experience as a Home Care Coordinator.


• Ability to multitask.

Desired Skills and Experiences:

• Home health care experience


• Experience with HHAeXchange Homecare Application


• Call center customer service representative


• Microsoft Office 365 applications:
  
  
  
  • TEAMs
  
  
  • Outlook
  
  
  • Excel
  
  
  • Word
  
  
  
  

Pay:

$21.00-$25.00 per hour

Job Type:

Full-time