Scheduling Coordinator- Home Care

Personal Touch Home Care; New York (NY); On-site; USD 29,000 - 34,000; Full time

Job summary

Personal Touch Home Care in Brooklyn, NY is seeking a Full-time Home Care Scheduling Coordinator who is fluent in English and Mandarin Chinese or Spanish. This in-person position requires weekend availability and a patient-focused approach to coordinate schedules and care plans.

The coordinator will match clients with caregivers, communicate with families and clinical staff, maintain documentation, and ensure compliance with applicable regulations.

Qualifications

• Strong written and verbal communication skills.
• Excellent customer service skills.
• Strong time management and organizational skills.
• Adaptability and flexibility.
• Proficient in Microsoft 365.
• HHAeXchange experience preferred.
• 1–3 years of experience as a Home Care Coordinator.
• Ability to multitask.

Responsibilities

• Coordinate the scheduling and ongoing management of home care services.
• Match clients with appropriate caregivers based on home care needs, availability, and skill set.
• Communicate regularly with clients, families, caregivers, and clinical staff.
• Monitor service delivery, address issues, and ensure continuity of care.
• Maintain accurate documentation and ensure compliance with state and agency regulations.
• Respond to client concerns and resolve service-related issues promptly.
• Participate in quality assurance and performance improvement activities.
• Coordination with patients, families and insurance contacts to ensure services are scheduled and plans and any changes are communicated promptly and effectively.
• Manage scheduling of a patient caseload and associated responsibilities, such as pre-billing, attendance, and visit verification.
• Accurate and timely documentation in patients' and caregivers' records as applicable.
• Ability to work occasionally on weekends and holidays as needed.
• Identify and escalation issues to supervisors.
• Perform other duties as assigned.

Skills

Communication skills

Customer service

Time management

Adaptability

Microsoft 365

HHAX experience

Home Care Coordinator experience

Multitasking

Tools

HHAeXchange

Teams

Outlook

Excel

Word

Microsoft 365

Job description

Brooklyn, NY

Multiple openings available – Seeking bilingual candidates fluent in:

• English & Mandarin Chinese
• English & Spanish

This is a full-time in person position.

You MUST be able to work some weekends.

Pay: $21.00-$25.00 per hour

Job Summary

The Home Care Scheduling Coordinator is responsible for coordinating and scheduling patient care. The Home Care Coordinator is responsible for coordinating and overseeing home care services to ensure clients receive timely, high-quality, and compliant care. This role serves as a liaison between clients, caregivers, clinical staff, and external partners, ensuring care plans are implemented effectively and services meet regulatory and organizational standards.

Responsibilities

• Coordinate the scheduling and ongoing management of home care services.
• Match clients with appropriate caregivers based on home care needs, availability, and skill set.
• Communicate regularly with clients, families, caregivers, and clinical staff.
• Monitor service delivery, address issues, and ensure continuity of care.
• Maintain accurate documentation and ensure compliance with state and agency regulations.
• Respond to client concerns and resolve service-related issues promptly.
• Participate in quality assurance and performance improvement activities.
• Coordination with patients, families and insurance contacts to ensure services are scheduled and plans and any changes are communicated promptly and effectively.
• Manage scheduling of a patient caseload and associated responsibilities, such as pre-billing, attendance, and visit verification.
• Accurate and timely documentation in patients' and caregivers' records as applicable.
• Ability to work occasionally on weekends and holidays as needed.
• Identify and escalation issues to supervisors.
• Perform other duties as assigned.

Qualifications

• Strong communication, skill, both written and verbal.
• Excellent customer service skills.
• Strong time management and organization skills.
• Adaptability and flexibility.
• Proficient in Microsoft 365.
• HHAX experience preferred.
• 1 to 3 years' experience as a Home Care Coordinator.
• Ability to multitask.

Desired Skills and Experiences

• Home health care experience
• Experience with HHAeXchange Homecare Application
• Call center customer service representative
• Microsoft Office 365 applications:

• TEAMs
• Outlook
• Excel
• Word

Pay

Pay: $21.00-$25.00 per hour

Job Type

Job Type: Full-time

We are excited to welcome passionate and dedicated individuals to join our team at Personal Touch Home Care. We’re more than just a company; we’re a close-knit family dedicated to supporting each other’s success and well-being.