Hotel PBX & Guest Services Operator

Hilton Myrtle Beach Resort; Myrtle Beach (SC); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Free Lunch

Gym membership

Travel program for family

Job summary

Hilton Myrtle Beach Resort in Myrtle Beach, SC is seeking a full-time front desk/guest services associate to respond to guest inquiries via telephone, provide hotel information, and relay urgent messages. The role requires attentiveness, clear communication, and accurate documentation.

Flexible 2nd shift, including holidays and weekends, is required. Benefits include free lunch, gym membership, and discounted travel program access for team members and their families.

Qualifications

• Experience in hospitality front desk or guest services preferred.
• Strong communication and interpersonal skills.
• Ability to handle emergencies and relay information accurately.

Responsibilities

• Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner.
• Provide information and demonstrate knowledge of all hotel facilities and services.
• Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations.
• Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling.
• Operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc.

Skills

Guest relations

Telephone etiquette

Communications

Job description

Hilton Myrtle Beach Resort in Myrtle Beach, SC is seeking a full-time front desk/guest services associate to respond to guest inquiries via telephone, provide hotel information, and relay urgent messages. The role requires attentiveness, clear communication, and accurate documentation.

Flexible 2nd shift, including holidays and weekends, is required. Benefits include free lunch, gym membership, and discounted travel program access for team members and their families.