On-Call Manager, F & B Catering Operations

asmglobal; San Francisco (CA); On-site; USD 34,000 - 41,000; Full time

Job summary

asmglobal at Moscone Center is seeking an on-call F&B Catering Operation Manager to lead catering staff during events. This role is on-call, as-needed, with a focus on delivering exceptional customer service and smooth operations.

You will manage both union and non-union staff, coordinate with culinary, sales, operations, housekeeping and other departments to meet client expectations, and ensure safety and sanitation. Shifts include nights, weekends, and holidays.

Qualifications

• Minimum 2 year of proven experience in a food and beverage managerial role.
• MS Word, MS Excel, POS Proficient, MICROS a plus
• Ability to work all shifts, including nights, weekends, and holidays as needed
• Good written and verbal communication skills
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to calculate amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to execute instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Union Experience is a plus

Responsibilities

• Oversee employees, including union and non-union supervisors, during busy events
• Preserve and execute excellent levels of internal and external customer service
• Maintain a strong presence on the floor during events to oversee the execution of event plans
• Train and instruct food and beverage employees on procedures, equipment, service standards, etc...
• Organize and monitor the set-up of assigned catering events.
• Enforce food service sanitation and safety, food handling procedures
• Coordinate with other departments including culinary, sales, operations, housekeeping, and any other division in order to solve problems and meet client expectations
• Work with Director of Catering & Director of Operations and Scheduling Department regarding proper staffing levels for events

Job description

Legends Global's catering services have an immediate opening for an on-call F&B Catering Operation Manager at the Moscone Center.

POSITION SUMMARY

We are looking for On-call F&B Catering Operation Managers to lead our catering staff during events. This role is on-call, as-needed for our events. You will motivate our union and non-union staff to provide excellent customer service. Responsibilities include ensuring efficient catering operations, as well as maintaining high production, productivity, quality, and customer service standards. To be successful in this role, you’ll need management skills and experience in both front and back of the house. We’ll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our events run smoothly, and customers have pleasant experiences.

POSITION DUTIES

• Oversee employees, including union and non-union supervisors, during busy events
• Preserve and execute excellent levels of internal and external customer service
• Maintain a strong presence on the floor during events to oversee the execution of event plans
• Train and instruct food and beverage employees on procedures, equipment, service standards, etc...
• Organize and monitor the set-up of assigned catering events.
• Enforce food service sanitation and safety, food handling procedures
• Coordinate with other departments including culinary, sales, operations, housekeeping, and any other division in order to solve problems and meet client expectations
• Work with Director of Catering & Director of Operations and Scheduling Department regarding proper staffing levels for events

QUALIFICATIONS

• Minimum 2 year of proven experience in a food and beverage managerial role.
• MS Word, MS Excel, POS Proficient, MICROS a plus
• Ability to work all shifts, including nights, weekends, and holidays as needed
• Good written and verbal communication skills
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to calculate amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to execute instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Union Experience is a plus

WORKING CONDITIONS

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to walk, sit; stand, and use hands to finger, handle, or feel. Position also includes frequent temperature changes (walk-ins, freezers) for short periods. Must be able to withstand loud noise in the environment

ASM Glocal is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Hourly rate: $25-$30 per hour