On-Call IT Support Technician (L1-L2, Part-Time)
royalrcc
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Job summary
Royal Communication Consultants in Jacksonville, FL seeks part-time on-call desktop support technicians to handle tickets during normal business hours and may include nights or weekends. Candidates should have Level 1 or 2 desktop support experience or relevant credentials and/or previous experience.
Responsibilities include vendor escorts, desktop installs/upgrades, VPN/break-fix/help desk support, and delivering strong customer service.
Qualifications
- Level 1 or 2 desktop support experience or relevant credentials/certifications.
- Strong customer service and communication skills.
- Ability to troubleshoot desktop issues and assist with routine upgrades and deployments.
Responsibilities
- Handle trouble tickets for desktop support, VPN, and basic network issues.
- Escort vendors and assist with on-site visits.
- Perform desktop installs and upgrades as needed.
- Provide strong customer service and clear communication to users.
Skills
Education
Tools
Job description
Royal Communication Consultants in Jacksonville, FL seeks part-time on-call desktop support technicians to handle tickets during normal business hours and may include nights or weekends. Candidates should have Level 1 or 2 desktop support experience or relevant credentials and/or previous experience.
Responsibilities include vendor escorts, desktop installs/upgrades, VPN/break-fix/help desk support, and delivering strong customer service.
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