On-Call IT Technicians - Jacksonville

royalrcc; Jacksonville (FL); On-site; USD 25,000 - 34,000; Part time

Job summary

Royal Communication Consultants in Jacksonville, FL seeks part-time on-call desktop support technicians to handle tickets during normal business hours and may include nights or weekends. Candidates should have Level 1 or 2 desktop support experience or relevant credentials and/or previous experience.

Responsibilities include vendor escorts, desktop installs/upgrades, VPN/break-fix/help desk support, and delivering strong customer service.

Qualifications

• Level 1 or 2 desktop support experience or relevant credentials/certifications.
• Strong customer service and communication skills.
• Ability to troubleshoot desktop issues and assist with routine upgrades and deployments.

Responsibilities

• Handle trouble tickets for desktop support, VPN, and basic network issues.
• Escort vendors and assist with on-site visits.
• Perform desktop installs and upgrades as needed.
• Provide strong customer service and clear communication to users.

Skills

Strong Customer Service

Education

Technical certifications

Tools

Laptop with USB console

Fluke device

Cable cutters

Crimpers

Job description

On-Call Technicians

Part-Time

Royal Communication Consultants, based in New Jersey, is looking for candidates for part-time (as needed) contingent work to assist with desktop support/network trouble tickets within the Jacksonville area. This work will be conducted mainly during normal business hours, but may also include nights and weekends.

We are seeking candidates who are Level 1 or 2 Level Desktop Support techs with relevant educational credentials / technical certifications OR previous experience.

These trouble tickets can include the following:

• Vendor Escorts
• Desktop Installs, Upgrades
• VPN, Break Fix, Help Desk/Tech Bar
• Strong Customer Service

Decom Work

For those interested in basic networking we also work with cabling, data centers, and layer 1 networking or de-commissioning networks, ie: rack dismantling, patch panels, switches, routers, etc.

Data Center

Strong knowledge of data center applications. Must have experience in installing/decommissioning Routers, Switches, Patch Panels, and Cables and have worked in a 'live wire' environment. Prefer candidates with tools, ie: gloves, cutters, console cable, fluke, flashlight, ladder, and a laptop.

TOOLS that could be helpful:

A ladder to support 8 ft. - 12 ft. high ceilings.

A laptop with USB console.

Power tools, cable cutters, crimpers, Fluke device, a ratchet set, and any other tools needed to remove the data rack.