On-Call Housing & Crisis Support Coordinator

LifeMoves; San Jose (CA); On-site; USD 48,000 - 62,000; Full time

Job summary

LifeMoves is seeking a Residential Service Coordinator to help keep the program site safe, welcoming, and running smoothly. You will respond to client needs, support volunteers and donors, and manage daily operations including rounds, room preparation, and supply organization.

Reporting to the Operations & Services Manager, you will engage with clients with empathy, maintain confidentiality, and support the goal of finding permanent housing for clients while ensuring a calm, compassionate

Qualifications

• Educational requirement is High School Diploma or GED; 2–3 years of related experience may substitute for formal education.
• Comfortable using basic technology including phone and messaging systems, email, Microsoft and Google Suites, and databases.

Responsibilities

• Provide calm, supportive crisis response and connect clients to appropriate resources as needed
• Support daily operations by responding to needs and questions from clients, volunteers, donors, and visitors with radical hospitality, professionalism, and compassion
• Monitor site safety through regular rounds and camera observation to ensure a clean, safe, and welcoming environment
• Manage facility meals, supplies, and donations, ensuring proper inventory, and maintaining organized storage
• Support team collaboration by creating reports, updating shift logs and participating in meetings
• Maintain a high level of ethical conduct regarding confidentiality, boundaries, and professionalism while fostering a supportive environment for all
• Conduct welcomes, move-ins, transitions, and move-outs, ensuring accurate documentation, positive experiences for clients, and completing tasks such as cleaning rooms, bagging belongings, and preparing spaces as needed

Skills

Care

Empathy

DEIB

De-escalation

Education

High School Diploma or GED

Tools

Microsoft Office

Google Suite

Job description

LifeMoves is seeking a Residential Service Coordinator to help keep the program site safe, welcoming, and running smoothly. You will respond to client needs, support volunteers and donors, and manage daily operations including rounds, room preparation, and supply organization.

Reporting to the Operations & Services Manager, you will engage with clients with empathy, maintain confidentiality, and support the goal of finding permanent housing for clients while ensuring a calm, compassionate