Residential Services Coordinator

LifeMoves; Mountain View (CA); On-site; USD 29,000 - 32,000; Full time

Job summary

LifeMoves in Mountain View seeks a Mountain View Residential Service Coordinator to keep the site safe, welcoming, and well-run. You respond to client needs, support volunteers and visitors, and help create a respectful environment.

The role emphasizes crisis response, daily operations support, and collaboration with staff while maintaining confidentiality and professionalism. Training starts soon after hire.

Qualifications

• High school diploma or GED or 2+ years in homelessness or human services.
• Willingness to learn about DEIB practices and treat all with care and respect.
• Ability to de-escalate and manage emotions professionally.
• Open to feedback and growth in trauma-informed care and crisis support.
• Work well independently and in a team with clear communication.
• Maintain clear, unbiased documentation and strong organizational skills.
• Proficient with basic tech: Word, Excel, email, and databases.

Responsibilities

• Provide calm crisis response and connect clients to resources.
• Support daily operations with hospitality and professionalism.
• Monitor site safety and report needs; assist with pest control and cleaning.
• Manage meals, supplies, and donations with proper inventory.
• Oversee welcomes, move-ins/outs, and room preparations.
• Create shift reports and participate in team meetings.
• Maintain confidentiality and ethical conduct in all interactions.
• Participate in required trainings within set timelines.

Skills

Care, Empathy

Emotional regulation

Growth mindset

Team & independence

Documentation

Organization

Technology

Education

High school diploma or GED

Experience in homelessness/human services

Tools

MS Word

MS Excel

Databases

Job description

Job Details

Job Location: HomeKey Mountain View - Mountain View, CA 94043

Salary Range: $21.00 - $23.00 Hourly

Shift: Full-Time

Pay Rate: $21-$23/hourly

Schedule: Tuesday-Saturday; 4:00PM-12:30PM

About LifeMoves

LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach.

Position Purpose

The Mountain View Residential Service Coordinator plays an important role in keeping our site safe, welcoming, and running smoothly. Reporting to the Operations & Services Manager or Program Director, this position is often the first to respond to client needs, helping with both everyday requests and urgent situations. Additionally the position supports volunteers, donors, and community visitors, making sure everyone feels respected and informed.

Essential Job Responsibilities

• Provide calm, supportive crisis response and connect clients to appropriate resources when needed
• Support daily operations by responding to needs and questions from clients, volunteers, donors, and visitors with radical hospitality, professionalism, and compassion.
• Monitor site safety through regular rounds and by observing security cameras to maintain a clean, safe, and welcoming environment. Report maintenance or pest control needs promptly and support pest control efforts by maintaining cleanliness standards, assisting with basic prevention, such as disposing of food waste properly and preparing rooms or belongings for professional treatments.
• Manage facility meals, supplies, and donations, ensuring proper inventory, and maintaining organized storage
• Conduct welcomes, move-ins, completions, and move-outs, ensuring accurate documentation, smooth transitions for clients, and completing tasks such as cleaning rooms, bagging belongings, and preparing spaces as needed
• Support team collaboration by creating reports and shift logs, participating in meetings, and engaging in continuous training
• Maintain a high level of ethical conduct regarding confidentiality, boundaries, and professionalism while fostering a supportive environment for all
• Perform other duties as assigned by supervisor to ensure effective program operations
• Fully participate in all required trainings. This includes completing trainings by assigned deadlines, actively engaging during sessions, and applying what you learn to your daily work.
• Training expectations in the first 90 days of employment include but are not limited to CPR, Mental Health/First Aid (MHFA), Nonviolent Crisis Intervention Training, HMIS and internal database training.
• Additional required trainings through our online Learning Management System Relias include but are not limited to Client's Experience of Trauma-Informed Care, Working with Individuals Experiencing Homelessness, Overview of Serious Mental Illness for Paraprofessionals, Working with Individuals Experiencing Homelessness and Substance Use Disorder
• An Overview of Substance Use Disorders, Strategies for Preventing and De-escalating Hostile Situations, Recognizing and Responding to a Person in Crisis, Maintaining Professional Boundaries, Overcoming Barriers to LGBTQ+ Aff… Privacy and Confidentiality for Non-HIPAA Covered Entities, Child/Elder/Dependent Abuse Prevention and Mandated Reporting, Preventing, Identifying, and Responding to Abuse and Neglect, Reporting Elder and Dependent Adult Abuse in California, Identifying and Responding to Child Abuse and Neglect

Qualifications

• Educational Requirements: High school diploma or GED required, or candidates with at least 2 years of directly related experience in the homelessness or human services field may qualify.This may include direct involvement in peer advocacy, community outreach, or support roles within the homelessness services field.
• Care, Respect, Empathy: Willingness and ability to work with people from all backgrounds with care, respect, and empathy. Understands and is committed to learning about, diversity, equity, inclusion, and belonging (DEIB) practices. Demonstrates radical hospitality by welcoming everyone with kindness, respect, and non-judgment.
• Emotional Regulation: Manages stress and emotions professionally, remaining calm and supportive even under pressure. Understands and practices de-escalation techniques to support safety and positive client outcomes.
• Growth Mindset: Open to feedback, asks questions, and shows a strong growth mindset focused on continuous learning. Curious and motivated to learn about trauma-informed care, crisis support, and harm reduction practices.
• Team & Independence: Works well both independently and as part of a collaborative team. Follows directions, communicates clearly, and seeks help or clarification when needed.
• Documentation: Maintains clear, unbiased, and professional documentation and communication.
• Organization & Prioritization: Demonstrates organizational skills and attention to detail to support smooth daily operations. Shows initiative, takes responsibility for tasks, and engages actively with clients, coworkers, and community partners.
• Technology: Comfortable using basic technology, including phone and messaging systems, email, Microsoft Word, Excel, and databases to complete administrative tasks.

Supervisory Responsibilities

N/A

Travel Requirements

N/A

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk, hear, and communicate with internal and external individuals. The employee must frequently use hands or fingers and handle or feel objects, tools, or controls. The employee must frequently stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities this position requires include close vision, distance vision, and the ability to adjust focus.

Compensation and Benefits

This rewarding role offers a competitive annual base salary and an opportunity to participate in the LifeMoves benefits package.

LifeMoves is an equal opportunity employer (EOE) committed to building a culturally diverse staff representing the communities we serve. We provide equal employment opportunities to all individuals without regard to age, race, color, religion, sex, national origin, political affiliation, marital status, physical or mental disability (non-disqualifying), sexual orientation, membership or non-membership in an employee organization, personal favoritism, lived experiences or any other non-merit-based factor. Candidates who are bilingual/bi-cultural, of color, Native/Indigenous, with disabilities, who identify as LGBTQIA+, or who are members of other marginalized groups are strongly encouraged to apply. We aim to create and sustain inclusive, equitable, and welcoming environments where everyone can thrive.

This job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of LifeMoves. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties, and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the job holder’s responsibility.

If you require a disability accommodation during the application process, please contact the Human Resources Department at [phone].