Residential Service Coordinators

LifeMoves; Santa Clara (CA); On-site; USD 28,929 - 31,684; Full time

Benefits offered by this job

Competitive annual salary

Benefits package

Job summary

LifeMoves in Santa Clara seeks a Palo Alto Residential Service Coordinator to ensure a safe and welcoming program site. Responsibilities include responding to client needs, monitoring safety, and managing facility supplies.

The ideal candidate will have a High School Diploma or GED, experience in related fields, and a commitment to equity. This role offers a full-time position with competitive pay.

Qualifications

• 2-3 years of experience in a related field may substitute for formal education.
• Demonstrates care, respect, and empathy.
• Works effectively both independently and collaboratively.

Responsibilities

• Provide calm, supportive crisis response.
• Respond to client, volunteer, donor, and visitor needs.
• Monitor site safety through rounds and observation.
• Manage facility meals, supplies, and donations.

Skills

Crisis response

Professional conduct

Organizational skills

Technological proficiency

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Job Details
Job Location: Corporate Headquarters - Santa Clara, CA 95054
Position Type: Full Time
Education Level: High School
Salary Range: $21.00 - $23.00 Hourly
Job Shift: Any
Job Category: Nonprofit - Social Services

LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships. With 40 programs, LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive, customized case management through site-based programs and community outreach.

Position Purpose

LifeMoves | Palo Alto is a new program and will provide interim supportive housing in Palo Alto 24 family units and 64 individual units. Clients receive support through holistic services, case management, workshops, and connections to specialized resources. The program is currently operating out of a hotel and will move into the Palo Alto space when completed. This role includes supporting program start‑up, creating essential documents and processes, and adapting to evolving needs.

The Palo Alto Residential Service Coordinator is responsible for ensuring the program site is safe, welcoming, and runs smoothly. Reporting to the Program Director, the position responds to client needs, supports volunteers, donors, and community visitors, and maintains site security.

Key Responsibilities

• Provide calm, supportive crisis response and connect clients to appropriate resources as needed.
• Respond to client, volunteer, donor, and visitor needs with professionalism, compassion, and radical hospitality.
• Monitor site safety through rounds and camera observation to maintain a clean, safe, and welcoming environment.
• Report maintenance or pest issues promptly and assist with pest control and cleanliness efforts.
• Manage facility meals, supplies, and donations, ensuring accurate inventory and organized storage.
• Create reports, update shift logs, and participate actively in team meetings.
• Maintain confidentiality, appropriate boundaries, and professional conduct at all times.
• Conduct client move-ins, transitions, and move-outs, ensuring accurate documentation and a positive experience.
• Complete all required trainings within deadlines, including CPR, Mental Health First Aid, Crisis Intervention, and database use.
• Participate in online trainings on trauma‑informed care, mental health, substance use, crisis prevention, and mandated reporting.
• Attend continuing education opportunities to strengthen professional skills and uphold agency standards.
• Perform additional duties as assigned to support program and organizational needs.

Qualifications

• High School Diploma or GED required; 2–3 years of consistent equivalent experience in a related field may substitute for formal education.
• Demonstrates care, respect, and empathy when working with people from all backgrounds and commits to DEIB principles.
• Manages stress and emotions professionally, remaining calm, composed, and supportive under pressure while applying de‑escalation techniques to ensure safety and positive outcomes.
• Open to feedback and motivated to learning in areas such as trauma‑informed care, crisis support, and harm‑reduction practices.
• Works effectively both independently and collaboratively within a team; follows directions, communicates clearly, and seeks clarification when needed.
• Maintains clear, unbiased, and professional documentation and communication at all times.
• Demonstrates strong organizational skills, attention to detail, and the ability to prioritize tasks to support efficient operations.
• Proficient in using technology such as phones, messaging systems, email, Microsoft Word, Excel, and databases to complete administrative and communication tasks.

Competencies

• Job Knowledge – understands job duties and performs tasks with accuracy.
• Commitment to Growth – demonstrates self‑less commitment to others on the team, seeks opportunities to contribute.
• Performance Improvement – sets performance goals, establishes approach, creates a learning environment.
• Time Management and Reliability – manages workload effectively and meets deadlines.
• Proactive Collaboration – actively seeks opportunities to partner with colleagues across teams and functions, shares knowledge, communicates openly, and anticipates needs to support collective goals.

Contingent on

• Satisfactory results of a background check.
• Proof of clear TB test results dated within 60 days prior to hire date.

Shifts Available

Swing – Friday through Monday 4:00am to 12:30am

Travel Requirements

May include small amounts of travel to training and administrative events.

Physical Demands

Requires regular talking, hearing, communicating, use of hands and fingers, standing, walking, sitting, reaching, and occasional lifting up to 50lb.

Compensation and Benefits

This rewarding role offers a competitive annual base salary and an opportunity to participate in the LifeMoves benefits package.

Equal Opportunity Employment

LifeMoves is an equal opportunity employer (EOE) committed to building a culturally diverse staff representing the communities we serve. We provide equal employment opportunities to all individuals without regard to age, race, color, religion, sex, national origin, political affiliation, marital status, physical or mental disability, sexual orientation, membership or non‑membership in an employee organization, personal favoritism, lived experiences or any other non‑merit‑based factor. Candidates who are bilingual/bi‑cultural, of color, Native/Indigenous, with disabilities, who identify as LGBTQIA+, or who are members of other marginalized groups are strongly encouraged to apply. We aim to create and sustain inclusive, equitable, and welcoming environments where everyone can thrive.

General Information

This job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of LifeMoves.

If you require a disability accommodation during the application process, please contact the Human Resources Department at (650) 685‑5880.