On-Call Home Care Scheduler — After-Hours

604 Seabrook Village, Inc.; Tinton Falls (NJ); On-site; USD 32,000 - 45,000; Part time

Benefits offered by this job

Medical benefits

Paid time off & volunteering

401k with match

Onsite medical centers

Dining discounts

Education assistance

Growth opportunities

Job summary

Erickson Senior Living Seabrook Village in Tinton Falls, NJ is seeking an On-Call Home Care Coordinator to manage after-hours scheduling for private duty home care services. You will respond to calls, triage needs, and optimize resident schedules while controlling overtime and ensuring care plans are followed.

Experience in home care or senior services and strong customer service with organizational skills are essential.

Qualifications

• Experience in home care, healthcare, or senior services.
• Scheduling services experience preferred.
• Strong customer service and critical thinking, including problem-solving.
• Organizational skills and attention to detail.
• Regulatory requirements may apply.

Responsibilities

• Answering after-hours phone calls in a timely and courteous manner.
• Handling all inquiries/referrals promptly to determine urgency of follow-up needed.
• Overseeing all after-hours resident schedules for private duty services to ensure they match the indicated plan of care.
• Triaging residents, families, referral sources, and employee questions and issues as appropriate.
• Maximizing schedules and reducing the amount of open shifts while minimizing overtime and scheduling inefficiencies.

Skills

Customer service

Critical thinking

Problem solving

Organizational skills

Scheduling experience

Home care experience

Job description

Erickson Senior Living Seabrook Village in Tinton Falls, NJ is seeking an On-Call Home Care Coordinator to manage after-hours scheduling for private duty home care services. You will respond to calls, triage needs, and optimize resident schedules while controlling overtime and ensuring care plans are followed.

Experience in home care or senior services and strong customer service with organizational skills are essential.