On-Call Home Care Coordinator

Erickson Senior Living; Tinton Falls (NJ); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Onsite medical centers

Education assistance

Job summary

Seabrook Village by Erickson Senior Living in Tinton Falls, NJ seeks an on-call support role to manage after-hours inquiries and resident scheduling for private duty services. This role emphasizes responsiveness, care coordination, and adherence to plans of care for residents.

The position requires experience in home care or healthcare for seniors, strong customer service, and excellent organizational skills.

Qualifications

• Experience in home care, healthcare, or an environment serving the senior population.
• Scheduling services experience preferred.
• Strong customer service focus and critical thinking skills, including the ability to problem-solve.
• Organizational skills and attention to detail.

Responsibilities

• Answering after-hours phone calls in a timely and courteous manner.
• Handling all inquiries /referrals promptly to determine the urgency of follow-up needed.
• Overseeing all after-hours resident schedules for private duty services to ensure they match the indicated plan of care.
• Triaging residents, families, referral sources, and employee questions and issues as appropriate.
• Maximizing schedules and reducing the amount of open shifts while minimizing overtime and scheduling inefficiencies.

Skills

Home care experience

Healthcare experience

Senior population experience

Customer service focus

Problem solving

Organizational skills

Job description

Location:

Seabrook Village by Erickson Senior Living

What we offer

• A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values
• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
• 401k for all team members 18 and over with a company 3% match
• Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
• 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices
• Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones
• Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!

Compensation

On-Call pay is $31 per weekday and $81 per weekend day + $23.50 per hour for any engaged time. This role is on-call every 3 weeks from 4:30p-8:30am Mon-Fri and 24 hours Sat and Sun.

How you will make an impact

• Answering after-hours phone calls in a timely and courteous manner.
• Handling all inquiries /referrals promptly to determine the urgency of follow-up needed.
• Overseeing all after-hours resident schedules for private duty services to ensure they match the indicated plan of care.
• Triaging residents, families, referral sources, and employee questions and issues as appropriate.
• Maximizing schedules and reducing the amount of open shifts while minimizing overtime and scheduling inefficiencies.

What you will need

• Experience in home care, healthcare, or an environment serving the senior population.
• Scheduling services experience preferred.
• Strong customer service focus and critical thinking skills, including the ability to problem-solve.
• Organizational skills and attention to detail.

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Seabrook is a beautiful 98-acre continuing care retirement community located in Tinton Falls, just six miles from the Jersey Shore. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. Seabrook helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well-being services for those who live and work with us. As part of our team, you’ll enjoy flexibility and work-life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.