Senior Home Care Scheduler & Coordinator

Erickson Senior Living; Tinton Falls (NJ); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Onsite medical centers

Education assistance

Job summary

Seabrook Village by Erickson Senior Living in Tinton Falls, NJ seeks an on-call support role to manage after-hours inquiries and resident scheduling for private duty services. This role emphasizes responsiveness, care coordination, and adherence to plans of care for residents.

The position requires experience in home care or healthcare for seniors, strong customer service, and excellent organizational skills.

Qualifications

• Experience in home care, healthcare, or an environment serving the senior population.
• Scheduling services experience preferred.
• Strong customer service focus and critical thinking skills, including the ability to problem-solve.
• Organizational skills and attention to detail.

Responsibilities

• Answering after-hours phone calls in a timely and courteous manner.
• Handling all inquiries /referrals promptly to determine the urgency of follow-up needed.
• Overseeing all after-hours resident schedules for private duty services to ensure they match the indicated plan of care.
• Triaging residents, families, referral sources, and employee questions and issues as appropriate.
• Maximizing schedules and reducing the amount of open shifts while minimizing overtime and scheduling inefficiencies.

Skills

Home care experience

Healthcare experience

Senior population experience

Customer service focus

Problem solving

Organizational skills

Job description

Seabrook Village by Erickson Senior Living in Tinton Falls, NJ seeks an on-call support role to manage after-hours inquiries and resident scheduling for private duty services. This role emphasizes responsiveness, care coordination, and adherence to plans of care for residents.

The position requires experience in home care or healthcare for seniors, strong customer service, and excellent organizational skills.