After-Hours Client Care Scheduler (24/7 On-Call)

Synergy HomeCare; Washington Township (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

SYNERGY HomeCare is seeking an After-hours Client Care Coordinator/Scheduler to support our Scheduling Department. This role handles client and employee scheduling outside normal hours, including weekends and holidays, ensuring proper caregiver-client matches and well-staffed schedules.

You will manage on-call communications via phone and email, post shifts, follow up on issues, and deliver a morning report by 8:30 AM to keep the office informed and aligned with daytime operations.

Qualifications

• High school graduate or equivalent.
• Scheduling experience in a home care agency setting.
• The ideal candidate has prior experience working in the home care industry.

Responsibilities

• Schedule caregivers, post times, and follow up on issue items outside normal office hours.
• Serve 24/7 on weekends and after-hours 5PM-8:30AM EST on weekdays plus major holidays.
• Provide an on-call report by 8:30 AM to the office to ensure continuity with daytime operations.

Skills

Multitasking

Scheduling experience

Home care industry experience

Teamwork

Initiative

Independent work

Education

High school diploma

Job description

SYNERGY HomeCare is seeking an After-hours Client Care Coordinator/Scheduler to support our Scheduling Department. This role handles client and employee scheduling outside normal hours, including weekends and holidays, ensuring proper caregiver-client matches and well-staffed schedules.

You will manage on-call communications via phone and email, post shifts, follow up on issues, and deliver a morning report by 8:30 AM to keep the office informed and aligned with daytime operations.