On-Call Guest Experience Concierge (Floater)

Planned Companies

Washington (District of Columbia)

On-site

USD 29,000 - 32,000

Full time

4 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K with employer match

Job summary

Planned Companies’ clients require welcoming tenants, guests, and vendors as part of a presentable and safe property environment. The Concierge Floater role supports Front Desk Associates and Doormen in Northern Virginia and Washington, D.C., ensuring top-notch service and timely assistance.

The position offers open availability/on-call scheduling, with full-time benefits for eligible employees and a 401K plan with employer matching.

Qualifications

3+ years of customer service experience.
Desire and passion to provide a warm and welcoming hello to everyone.
Excellent written and verbal communication and basic computer skills.
Knowledge of local attractions and establishments.
Polite, friendly, self-assured and able to multitask with good time-management.
Ability to lift up to 50lbs when needed.

Responsibilities

Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
Develop and maintain relationships with tenants to provide individualized experiences including scheduling reservations and appointments.
Plan and organize on-site events.
Provide direction to local entertainment, dining, retail shopping, and car services.
Document, secure and track mail, deliveries, and vendor services at designated areas.
Answer telephones, monitor lobby and manage keys & access cards.