Guest Experience Concierge - On-Call, 2nd Shift

Planned Companies; New York (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision

401K with employer match

Job summary

Planned Companies seeks a Concierge Floater in Brooklyn, NY to greet tenants and guests, provide directions, and coordinate services. The role emphasizes creating personalized experiences and smooth operations in a residential setting.

You'll manage reservations, help visitors access local attractions, and support mail and access control tasks. This is a full-time, on-site position with an on-call schedule and a focus on customer service excellence.

Qualifications

• 3+ years of customer service experience.
• Warm, welcoming attitude toward everyone.
• Excellent written and verbal communication skills.
• Basic computer skills and comfort with scheduling tools.

Responsibilities

• Greet, announce, and direct tenants, guests, and vendors upon entry.
• Develop relationships with tenants to provide personalized experiences.
• Schedule reservations at restaurants, hotels, and entertainment venues.
• Plan on-site events and coordinate activities.
• Direct access to local entertainment, dining, retail, sports, and tours.
• Document and track mail, deliveries, and vendor services.

Skills

Customer service

Communication

Basic computer skills

Local knowledge

Job description

Planned Companies seeks a Concierge Floater in Brooklyn, NY to greet tenants and guests, provide directions, and coordinate services. The role emphasizes creating personalized experiences and smooth operations in a residential setting.

You'll manage reservations, help visitors access local attractions, and support mail and access control tasks. This is a full-time, on-site position with an on-call schedule and a focus on customer service excellence.