Concierge (Floater)

Hanover Building Services, LLC; Parsippany-Troy Hills (NJ); On-site; USD 32,000 - 46,000; Full time

Job summary

Hanover Building Services, LLC seeks a friendly Concierge to be the first point of contact for residents, visitors, and clients at our Parsippany location. You will provide professional, courteous service while maintaining a safe, secure, and welcoming environment.

As a Floater, you may support staffing needs at multiple locations with a flexible schedule, including evenings, weekends, and holidays if required.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, concierge, or front desk preferred.
• Strong communication and interpersonal skills.
• Ability to work flexible schedules, including evenings, weekends, and holidays if required.

Responsibilities

• Greet all residents, guests, and visitors in a friendly and professional manner.
• Maintain front desk coverage at all times unless properly relieved.
• Answer phones and respond to inquiries promptly and professionally.
• Ensure all visitors are signed in and accounted for.
• Receive, log, and distribute packages and deliveries accurately.
• Communicate effectively with management, staff, and residents/tenants.
• Report any safety concerns, maintenance issues, or incidents immediately.
• Keep the front desk and lobby clean, organized, and presentable.

Skills

Communication

Multitasking

Professionalism

Education

High school diploma or equivalent

Job description

Position Summary

As Concierge, you are the first point of contact for all residents, visitors, and clients. You are expected to provide professional, courteous service while maintaining a safe, secure, and welcoming environment at all times.

*Please note as a Floater, you will be on call to support staffing needs at various locations, with a flexible schedule that may vary week to week and no guaranteed fixed hours or shifts.*

Primary/Essential Responsibilities and Duties

• Greet all residents, guests, and visitors in a friendly and professional manner.
• Maintain front desk coverage at all times unless properly relieved.
• Answer phones and respond to inquiries promptly and professionally.
• Ensure all visitors are signed in and accounted for.
• Receive, log, and distribute packages and deliveries accurately.
• Communicate effectively with management, staff, and residents/tenants.
• Report any safety concerns, maintenance issues, or incidents immediately.
• Keep the front desk and lobby clean, organized, and presentable.

Required Skills and Qualifications

• High school diploma or equivalent
• Previous experience in customer service, concierge, or front desk roles preferred
• Strong communication and interpersonal skills
• Ability to handle multiple tasks and remain calm under pressure
• Professional appearance and demeanor at all times
• Ability to work flexible schedules, including evenings, weekends, and holidays if required