Floating Front Desk Concierge - Weekend Availability

ACT Partners; Washington (District of Columbia); On-site; USD 25,000 - 39,000; Full time

Job summary

ACT Partners is seeking dependable Front Desk Concierge Floaters to deliver exceptional service at luxury residential communities across the DMV area. This role covers multiple properties, with weekend availability required and shifts varying by need.

Ideal candidates are adaptable, punctual, and customer-focused, capable of managing calls, guest access, and deliveries while maintaining a professional front desk environment.

Qualifications

• Previous experience in hospitality, concierge services, customer service, or residential property management preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and adapt to different residential communities.
• Dependable, punctual, and professional in appearance and conduct.
• Basic computer proficiency and ability to learn property management software.
• Reliable transportation and willingness to travel between assigned properties.
• Ability to learn new procedures quickly and perform effectively with minimal supervision.
• Flexibility to accommodate varying shifts and locations.

Responsibilities

• Greet residents, guests, and visitors warmly and professionally, ensuring a welcoming environment.
• Provide front desk coverage at multiple residential properties based on staffing needs.
• Manage incoming calls, resident inquiries, visitor access, and general front desk operations.
• Receive, log, organize, and distribute resident packages and deliveries.
• Monitor building access and follow established security and visitor verification procedures.
• Maintain accurate shift reports, incident logs, and communication records.
• Assist residents with service requests, amenity reservations, and general property inquiries.
• Adapt quickly to different property procedures, management expectations, and operational requirements.
• Communicate effectively with supervisors, property management, and fellow concierge team members.
• Maintain a clean, organized, and professional front desk environment.
• Follow all ACT Partners policies, property-specific procedures, and customer service standards.

Skills

Communication

Interpersonal skills

Organization

Dependability

Professional appearance

Computer literacy

Transportation

Adaptability

Tools

Property management software

Job description

ACT Partners is seeking dependable Front Desk Concierge Floaters to deliver exceptional service at luxury residential communities across the DMV area. This role covers multiple properties, with weekend availability required and shifts varying by need.

Ideal candidates are adaptable, punctual, and customer-focused, capable of managing calls, guest access, and deliveries while maintaining a professional front desk environment.