Concierge Floater

Hanover Building Services, LLC; United States; Hybrid; USD 30,000 - 50,000; Part time

Job summary

Hanover Building Services, LLC is looking for a Concierge to serve as the first point of contact for residents, visitors, and clients. The role demands strong customer service, communication skills, and the ability to maintain a safe and welcoming environment. Flexibility is required as the position involves on-call support across various locations with no guaranteed hours. Previous experience in a similar role is preferred, along with a professional demeanor. This is a great opportunity for someone organized and calm under pressure.

Qualifications

• High school diploma or equivalent required.
• Previous experience in customer service or front desk roles preferred.
• Strong communication and interpersonal skills essential.

Responsibilities

• Greet residents, guests, and visitors professionally.
• Maintain front desk coverage and organization.
• Answer phones and respond to inquiries promptly.
• Log and distribute packages and deliveries efficiently.
• Report safety concerns and maintenance issues immediately.

Skills

Customer service experience

Communication skills

Interpersonal skills

Ability to multi-task

Professional demeanor

Education

High school diploma or equivalent

Job description

Position Summary

As Concierge, you are the first point of contact for all residents, visitors, and clients. You are expected to provide professional, courteous service while maintaining a safe, secure, and welcoming environment at all times.

Please note as a Floater, you will be on call to support staffing needs at various locations, with a flexible schedule that may vary week to week and no guaranteed fixed hours or shifts.

Primary/Essential Responsibilities and Duties

• Greet all residents, guests, and visitors in a friendly and professional manner.
• Maintain front desk coverage at all times unless properly relieved.
• Answer phones and respond to inquiries promptly and professionally.
• Ensure all visitors are signed in and accounted for.
• Receive, log, and distribute packages and deliveries accurately.
• Communicate effectively with management, staff, and residents/tenants.
• Report any safety concerns, maintenance issues, or incidents immediately.
• Keep the front desk and lobby clean, organized, and presentable.

Required Skills and Qualifications

• High school diploma or equivalent
• Previous experience in customer service, concierge, or front desk roles preferred
• Strong communication and interpersonal skills
• Ability to handle multiple tasks and remain calm under pressure
• Professional appearance and demeanor at all times
• Ability to work flexible schedules, including evenings, weekends, and holidays if required