On-Call Front Desk Concierge for Senior Living

erickson; Silver Spring (MD); On-site; USD 52,294,000 - 54,443,000; Part time

Benefits offered by this job

Competitive pay with shift differental

Benefits package (medical, dental, and

PTO and volunteer hours

401k with company match

Onsite medical centers

Discount dining on-site

Growth opportunities

Education assistance and courses

Job summary

Riderwood Village by Erickson Senior Living in Silver Spring, MD is hiring an On Call/Flex Communications Specialist (Front Desk Associate). You will be the first point of contact for residents, families and staff, setting a warm, welcoming tone and handling questions efficiently.

This role requires on-call schedule flexibility and availability on nights, weekends and holidays. You will answer calls, route to appropriate personnel, manage resident lists, monitor safety devices, and support

Qualifications

• Receptionist experience required.
• Excellent verbal communication skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet and direct residents, visitors and staff, handling questions efficiently.
• Receive emergency calls and dispatch appropriate personnel; page on-call physicians as needed.
• Monitor emergency pull cords for Independent Living residents.
• Track status of residents involved in situations and census information.
• Manage resident lists alphabetically and by apartment.
• Maintain accurate census records and log resident mail/packages daily.
• Sort and distribute inter-office mail and notify residents of packages.

Skills

Receptionist experience

Verbal communication

Multi-tasking

Job description

Riderwood Village by Erickson Senior Living in Silver Spring, MD is hiring an On Call/Flex Communications Specialist (Front Desk Associate). You will be the first point of contact for residents, families and staff, setting a warm, welcoming tone and handling questions efficiently.

This role requires on-call schedule flexibility and availability on nights, weekends and holidays. You will answer calls, route to appropriate personnel, manage resident lists, monitor safety devices, and support