Front Desk Medical Office Assistant – Scheduling

erickson; Silver Spring (MD); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

PTO Plans

Volunteer hours

401k match

Onsite medical centers

Education assistance

Growth opportunities

Job summary

Erickson Senior Living's Riderwood community in Silver Spring, MD, is hiring a Medical Office Assistant to be the first point of contact for patients, greet visitors, collect information and support front-desk operations.

The role requires excellent communication, basic computer skills and experience in a medical front office; duties include scheduling, phone coverage, insurance verification and coordinating with care teams to ensure smooth visits.

Qualifications

• Minimum of 1 year of front medical office experience required.
• Ability to use a multi-line electronic telephone system.
• Basic computer skills.
• Excellent communication skills.
• Filing/charting and documenting accurate patient records.

Responsibilities

• Receive and schedule patients at the front desk as well as answering the phone taking accurate messages.
• Answer multi-line phone while documenting concise messages from internal/external customers
• Manage the uploading of new patient information into the portal.
• Request patient medical records from outside providers and follow-up as necessary to ensure receipt
• Accurate scanning and placement of documents into patient charts and labeled correctly to include attaching reports to referral/order in order to close the referral loop
• Verify Insurances prior to appointment (to include manual verification, if needed); Add/Update Insurance information into the system.
• Make daily reminder calls to patients for upcoming appointments.
• Assist with completion of Visit Prep forms to ensure efficient provider visit
• Partners with other departments/Specialists to assist in the coordination of care when needed
• Work on spreadsheets and tasks as directed by Practice Administrator.
• Provide exceptional customer service to residents, families, and vendors

Skills

Excellent communication

Multi-line phone system

Basic computer skills

Filing and charting

Job description

Erickson Senior Living's Riderwood community in Silver Spring, MD, is hiring a Medical Office Assistant to be the first point of contact for patients, greet visitors, collect information and support front-desk operations.

The role requires excellent communication, basic computer skills and experience in a medical front office; duties include scheduling, phone coverage, insurance verification and coordinating with care teams to ensure smooth visits.