On-Call Disaster Relief Call Center Associate

Samaritan's Purse; North Wilkesboro (NC); On-site; USD 22,000 - 33,000; Part time

Job summary

Samaritan's Purse in North Wilkesboro, NC is seeking an On-Call Call Center Associate to support the North American Disaster Relief (NADR) team. You will handle inbound and outbound calls, assist homeowners seeking disaster relief, and keep applicants informed through the intake process.

The role emphasizes compassionate ministry, reliable scheduling, and the ability to coordinate with other departments as needed. On-call as needed with weekday shifts and potential weekend coverage.

Qualifications

• Associate's degree or equivalent with at least one year of related experience or training.
• Ability to analyze, organize, and prioritize work to meet deadlines.
• Intermediate Microsoft Office suite and related technology skills.

Responsibilities

• Take inbound and outbound calls to assist homeowners affected by disasters.
• Communicate and minister to homeowners, keeping them informed during the application process.
• Maintain knowledge of ministry and support calls for other departments as needed.

Skills

Analytical thinking

Organizational skills

Prioritization

Microsoft Office proficiency

Education

Associate's degree (A.A.) or equivalent

One year related experience or training

Tools

Microsoft Office Suite

Job description

Samaritan's Purse in North Wilkesboro, NC is seeking an On-Call Call Center Associate to support the North American Disaster Relief (NADR) team. You will handle inbound and outbound calls, assist homeowners seeking disaster relief, and keep applicants informed through the intake process.

The role emphasizes compassionate ministry, reliable scheduling, and the ability to coordinate with other departments as needed. On-call as needed with weekday shifts and potential weekend coverage.