On-Call Disaster Relief Call Center Associate

Samaritan's Purse; Aurora (IL); On-site; USD 30,000 - 39,000; Part time

Benefits offered by this job

401(k) retirement savings plan

Job summary

Samaritan's Purse is seeking an On-Call Call Center Associate to join the North American Disaster Relief (NADR) team in Aurora, IL. The role focuses on assisting homeowners affected by disaster while modeling a Christ-centered witness.

Responsibilities include inbound/outbound calls, guiding applicants through the relief process, and coordinating with other departments. Requires an AA degree (or equivalent) and at least one year of related experience, plus strong organizational and MS Office

Qualifications

• Associate's degree (A.A.) or equivalent from a two-year college or technical school; and one year of related experience and/or training; or equivalent combination of education and experience preferred
• Ability to analyze, organize, and prioritize work while meeting multiple deadlines
• Intermediate Microsoft Office suite and technology skills

Responsibilities

• Take inbound and outbound phone calls to serve homeowners affected by disaster and needing disaster relief assistance
• Communicate and minister to homeowners, keeping them informed during the application process and assisting with their requests
• Maintain a thorough knowledge of the ministry and support phone calls for other departments and areas as needed
• Support other departments and areas as needed
• Other duties as assigned

Skills

Analytical thinking

Time management

MS Office

Education

Associate's degree (A.A.) or equivalent

Tools

MS Office suite

Job description

Samaritan's Purse is seeking an On-Call Call Center Associate to join the North American Disaster Relief (NADR) team in Aurora, IL. The role focuses on assisting homeowners affected by disaster while modeling a Christ-centered witness.

Responsibilities include inbound/outbound calls, guiding applicants through the relief process, and coordinating with other departments. Requires an AA degree (or equivalent) and at least one year of related experience, plus strong organizational and MS Office