On-Call Call Center Associate

Samaritan's Purse; Aurora (IL); On-site; USD 30,000 - 39,000; Part time

Benefits offered by this job

401(k) retirement savings plan

Job summary

Samaritan's Purse is seeking an On-Call Call Center Associate to join the North American Disaster Relief (NADR) team in Aurora, IL. The role focuses on assisting homeowners affected by disaster while modeling a Christ-centered witness.

Responsibilities include inbound/outbound calls, guiding applicants through the relief process, and coordinating with other departments. Requires an AA degree (or equivalent) and at least one year of related experience, plus strong organizational and MS Office

Qualifications

• Associate's degree (A.A.) or equivalent from a two-year college or technical school; and one year of related experience and/or training; or equivalent combination of education and experience preferred
• Ability to analyze, organize, and prioritize work while meeting multiple deadlines
• Intermediate Microsoft Office suite and technology skills

Responsibilities

• Take inbound and outbound phone calls to serve homeowners affected by disaster and needing disaster relief assistance
• Communicate and minister to homeowners, keeping them informed during the application process and assisting with their requests
• Maintain a thorough knowledge of the ministry and support phone calls for other departments and areas as needed
• Support other departments and areas as needed
• Other duties as assigned

Skills

Analytical thinking

Time management

MS Office

Education

Associate's degree (A.A.) or equivalent

Tools

MS Office suite

Job description

Demonstrate Biblical Integrity

Location: Aurora, IL, United States
Job ID: 17673
Date Posted: Oct 28, 2026

Get Involved!

What do we believe?

Demonstrate Biblical Integrity

At Samaritan's Purse, the Gospel is the center of all we do! We start each day with a time of devotions and prayer for each other, our staff, and volunteers who serve around the world. As a faith-driven organization, our Statement of Faith shapes every aspect of our global work.

https://www.samaritanspurse.org/our-ministry/statement-of-faith/

What is the opportunity?

Respond with Compassionate Action

We are seeking an On-Call Call Center Associate to join our North American Disaster Relief (NADR) team in Aurora, IL. Through humanitarian work, the goal and purpose of Samaritan's Purse are to help people in Jesus' name and share the Gospel of Jesus Christ.

• Maintain a personal, active relationship with Jesus Christ and be a consistent witness for Jesus Christ
• Take inbound/make outbound phone calls to serve homeowners affected by disaster and needing disaster relief assistance
• Communicate and minister to homeowners, keeping them informed during the application process and assisting with their requests
• Maintain a thorough knowledge of the ministry and support phone calls for other departments and areas as needed
• Other duties as assigned

What are the qualifications?

Serve with Excellence

As a qualified candidate, you will have the following skills and experience:

• Associate's degree (A.A.) or equivalent from a two-year college or technical school; and one year of related experience and/or training; or equivalent combination of education and experience preferred
• Ability to analyze, organize, and prioritize work while meeting multiple deadlines
• Intermediate Microsoft Office suite and technology skills

What are the benefits?

Walk in Bold Faith

Samaritan's Purse is proud to offer a competitive benefits package, including:

Domestic Associate

• 401(k) retirement savings plan, when eligible

Type: Associate On-Call as needed

Department: North American Disaster Relief

Location: Aurora, IL

Language Requirement: English required, Spanish useful

Pay Rate: $22-28/hour

Employment timeframe: On-Call as needed

Shift: Monday through Friday 8 am to 4:30 pm or 11:30 am to 8 pm

Potential: Saturdays: 8 am to 8 pm Sundays: 12 pm to 6 pm