On-Call Call Center Associate

Samaritan's Purse; North Wilkesboro (NC); On-site; USD 22,000 - 33,000; Part time

Job summary

Samaritan's Purse in North Wilkesboro, NC is seeking an On-Call Call Center Associate to support the North American Disaster Relief (NADR) team. You will handle inbound and outbound calls, assist homeowners seeking disaster relief, and keep applicants informed through the intake process.

The role emphasizes compassionate ministry, reliable scheduling, and the ability to coordinate with other departments as needed. On-call as needed with weekday shifts and potential weekend coverage.

Qualifications

• Associate's degree or equivalent with at least one year of related experience or training.
• Ability to analyze, organize, and prioritize work to meet deadlines.
• Intermediate Microsoft Office suite and related technology skills.

Responsibilities

• Take inbound and outbound calls to assist homeowners affected by disasters.
• Communicate and minister to homeowners, keeping them informed during the application process.
• Maintain knowledge of ministry and support calls for other departments as needed.

Skills

Analytical thinking

Organizational skills

Prioritization

Microsoft Office proficiency

Education

Associate's degree (A.A.) or equivalent

One year related experience or training

Tools

Microsoft Office Suite

Job description

Location: North Wilkesboro, NC, United States

Date Posted: Oct 28, 2026

Job ID: 17672

Get Involved!

What do we believe?

Demonstrate Biblical Integrity

At Samaritan's Purse, the Gospel is the center of all we do! We start each day with a time of devotions and prayer for each other, our staff, and volunteers who serve around the world. As a faith-driven organization, our Statement of Faith shapes every aspect of our global work.

Please take time to review the following link as you consider working with us: https://www.samaritanspurse.org/our-ministry/statement-of-faith/

What is the opportunity?

Respond with Compassionate Action

We are seeking an On-Call Call Center Associate to join our North American Disaster Relief (NADR) team in N. Wilkesboro, NC. Through humanitarian work, the goal and purpose of Samaritan's Purse are to help people in Jesus' name and share the Gospel of Jesus Christ.

In the role of On-Call Call Center Associate, you will have the opportunity to:

• Maintain a personal, active relationship with Jesus Christ and be a consistent witness for Jesus Christ
• Take inbound/make outbound phone calls to serve homeowners affected by disaster and needing disaster relief assistance
• Communicate and minister to homeowners, keeping them informed during the application process and assisting with their requests
• Maintain a thorough knowledge of the ministry and support phone calls for other departments and areas as needed
• Other duties as assigned

What are the qualifications?

Serve with Excellence

As a qualified candidate, you will have the following skills and experience:

• Associate's degree (A.A.) or equivalent from a two-year college or technical school; and one year of related experience and/or training; or equivalent combination of education and experience preferred
• Ability to analyze, organize, and prioritize work while meeting multiple deadlines
• Intermediate Microsoft Office suite and technology skills

What are the benefits?

Walk in Bold Faith

Samaritan's Purse is proud to offer a competitive benefits package, including:

Domestic Associate

• 401(k) retirement savings plan, when eligible

Type: Associate On-Call as needed

Department: North American Disaster Relief

Location: N. Wilkesboro, NC

Language Requirement: English required, Spanish useful

Employment timeframe: On-Call as needed

Shift: Monday through Friday 8 am to 4:30 pm or 11:30 am to 8 pm

Potential: Saturdays: 8 am to 8 pm Sundays: 12 pm to 6 pm